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Thanks guys. Nortel4eva I asked the question cause i needed to know if it was going to work or not before I went onsite and looked like a fool in front of a customer. I was seeing if anyone on here has done it. Okkie Sorry I thought i put V2. Just finished the instal and everything went well. so...

Just an update I found an old white DS16v2 and plugged it into the IP500v2 and it came up and got the correct software.

so even if they are v2 they still wont work?

Im upgrading a customer from an old 406v2 to IP500v2 and our sales person couldn't get them to buy new DS30's or Phone8's. Will the old white DS30's and Phone8's download the necessary files and upgrade straight to the ip 500v2 11.0.4? or do I need to do something else?

Thanks Guys I will try these suggestions and let ya know what I find.

I have a customer using 10.1. They have 4 VPN remote workers. 3 of the 9620 VPN phones I sent out came up no issue. The 4th one didnt come up at the users home office. I can get the phone working on Comcast and AT&T but when I take it to the customer that has windstream the phone connects to the...

Anyone ever have an issue with no voice using the conference button to make a conference call? I have a customer that when they try a conference call they lose all voice on that call. It shows conference on the displays but can’t talk to each other. I looked in system status and it shows them...

you need to login to the gui interface of the app server then enable ssh login

has anyone installed one of these new Vantage k165 phones yet? did you use Avaya Vantage Basic app or some other app to make phone calls?

I am replacing an old definite and they have a route of 800 then delete 7 digits and makes it match the extension. What is the best way to make this happen since i don't know the digits of the 800 numbers? Would 800XXXXE work for the incoming number with a destination of a period? I have 3 digit...

I have a customer with two locations at the main location I have ip500 10.1 and at the other site connected via vpn has 2-96xx phones that are working and one D100 base & phone not working. I have them set with static ip addresses the main site has 10.30.1.x and my remote site has 10.30.2.x...

skeeter could you send me some setup instructions on this? Im new to this raspi stuff

I want to start using raspberry pi to access remote customers ipoffice. I've been playing around with on here in my office but when i try to run the web manager it wont let me connect to the ipoffice it gives me your connection is not private. on windows I can hit advance and proceed. But it...

I have attached a word doc of what I see in propertieshttp://files.engineering.com/getfile.aspx?folder=fbbb203b-923b-4449-9f82-54625c62d02f&file=hold_music.docx

it is supposed to be. I told that to the customer and they say it is. how can i check?

When i play the file on my pc it sounds great but when i load it into my manager embedded file management it sounds like crap. it has white noise and is distorted. Anyone know how to fix this?

yes that is correct.

Has anyone had an issue like this? after every call the user get a vpn tunnel failure and has to reboot her phone. I had it up at my office for a week and it never rebooted. I want to point it towards her internet at but they have two phones and only one is acting up.

So I am using the correct .ISO file?

It will be a stand alone server. I am wanting to install the IP Office Application server. The site will have an ip office 500V2 10.1 so will not be using server edition. I downloaded the server edition/ application server .iso file( abe-10.1.0-237_el6.iso) and it runs on the server. I see the...