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yes CS 1000 is linked with opera - PMS and i am using HMS v400 between PABX and PMS. odd thing is everything seems to be alright when i check from both sides, from PMS and PABX. room checked in, NCOS is set to 0 which means no restriction at all. but i am not able to dial out except calling...

Hello there, i am using CS 1000 in my hotel and i have analog guest phones which once they are checked in, it opens up all lines. even though NCOS shows 0 but i am still unable to make external calls. any ideas?

Reeboot does not help because it affects daily operation as we are hotel. and i really need to find solid solution for this. but thanks anyway

What i mean is, it works normal but suddennly status changes to not ready by itself and all incoming calls are dropped off. When you try to call main number it puts you on hold mode.. Any thoughts?

no this is not only ACD group i have, i am running 2 ACD groups one for reception other one for reservations. it is pretty much basic ACD. problem is, agents being dropped not available by the system somehow. cant understand this

hello my agent group are not able to receive calls even though they are logged in.... it keeps playing background music as if no agent is online. how can i fix it?

Hi there, i am using Nortel 1230 IP Phone and when i making calls via my DID number it shows PABX main number on other side. how can change it through terminal? LD 20? and config steps please much appreciated Aslan

Thanks for yoyr reply. But windiws firewall is truned of across whole domain. It was working fine before it happened recently. Yeah i can confirm historical reporting works fine though. And i can have this real time reporting working on server itself.

Does it have to? I use DID for some users with managerial role. All 1140 users have 2 lines to receive and make calls. DID allows them to receive calls directly on their desk phone.

Hi there, i am having an issue with this, which i mentioned above. more detailed, when supervisor are trying to monitor real time reports such as waiting call, abandon call, there is showing only no data. i tried all below which was suggested at Nortel documentation but no luck. all those...

Hi, i have 2 1140e nortel ip phones which one belongs to Boss other one his secretary. i am asked to do something like below. Boss phone has extension and DID. and he wants all incoming calls to his both DID and extension goes to secretary after 3 call if it is not answered. Boss 1140 DID -...

Hi there, i wonder how it is possible to create hunt groups for different departments, i.e - Accounting department have 14 ip phones and i want if any ip phone receives a call other staff would be able to pick up this call within dialing some buttons. can you please advise how to proceed with...

hi, how can i assign authorization code for ip phones to prevent everyone using them. because it is open for international dialing. i already have assigned list of auth codes but i can't get them assigned to particular phones. it is 1140 phones mainly so i have assigned key0 and key1 for...

Cheers mate!

thanks a lot... much appreciated

Hi, i need to create new DID and DN for my users. I already have database and i want to just copy one of them and create new one. can you please guide me through? cheers Aslan

Hi there, i want to find unused TNs for IP phones on CS 1000. can you please advise ? thanks Aslan