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I'm with Flowroute with an IP500v2 on 11.1.2.4.0 build 18. I've been losing registration constantly since yesterday. Restarting IPO will bring back registration for a bit, but then it will fail after a random amount of time. Sometimes it comes back on it's own, sometimes it requires a restart...

I just remembered that I never reported back the solution. Turns out that "Complete Sequence" must be checked/enabled on EVERY start module in the call flow. I have multiple modules calling each other and while I had "Complete Sequence" enabled for the module with the Assisted Transfer action...

Hmmm. The Assisted Transfer help file says: ##### Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete sequence has been selected. ##### I read this to mean that regardless of...

Hello everyone! IPO 9.1.12 build 213 I'm using an Assisted transfer module in VM Pro and need to follow the "Next" result path. I have enabled "Complete Sequence" on the Start Point, but no matter what I try, once a call is answered, or disconnected, the Next path isn't followed. I suspect...

Good ideas, thanks!

Hello! I currently do some database lookups to route calls and link call history to our CRM. Some inbound calls go to rotary hunt groups to be answered by the next available user. I'd like to be able to log WHICH user answered the call. Does anyone know of a way to return this value back...

Thanks for the feedback everyone! To close the loop on this: I circled around with Primus and it turns out they ARE able to allow me to register with the Pilot number of our Trunk Group, which will then send all inbound traffic matching a number on our account to IPOffice (using just that one...

Hello! IPO500v2 9.1.10.0 build 192 I'm in the US and have a SIP trunk group with Primus. We're on a dynamic IP and they require us to register each DID to accept incoming calls. I had 9 DID's and recently added 30 more. Because each needs to register, I have a Credential completed for each...

There is, but it only pulses the relay on for 5 seconds, then off. Can't specify to turn relay on/off with that module.

A real estate office wants callers to be prompted to enter a 3-digit code and hear a pre-recorded message about a particular property. Callers also need to be able to break out of the recording and be forwarded to the listing agent. Using VMPro, can I include $key values in filenames such...

IPO 9.1.5.145 SYS SC: *40 3 sc=type=RelayOff code=*40, num=1 callinfop->sending_complete=1 secondary_dialtone= SCtype=RelayOff code=*40, num=1: Not permitted from Forward So according to Monitor, it's not possible to modify relays from a forward. Can I use a short code instead of an...

Hello! I want to open the DOOR1 relay at 5pm every day. My idea was to set a VMPro Alarm to ring a dummy extension at 5pm daily. Forward that extension to *40 to open the relay. Dialing the *40 shortcode directly opens the relay as expected. Dialing the extension, however, rings busy and...

It would appear that I've been banging my head against the wall all week because I failed to enter a route in the IPO for the 192.168.2.0 subnet and the default route was sending traffic out to the internet. I've rolled back customizations in the sonicwalls (no wonder the IPO wasn't...

Hello! IPO500V2 8.1.43 Sonicwall TZ215 <-> SonicWall TZ205 site2site VPN. I have a mediatrix 2102 ATA adapter and required 3rd party licenses in the IPO. If on the same LAN as the IPO, everything works great. I can place and receive calls to the ATA extensions and other IP extensions, as...

Also, if you've enabled a firewall profile in the IPO, you'll need to open ports! They're not open by default for SIP traffic.

Ha, well >I'M< the one that recorded them! Now I'm all self conscious that digits are falling out of my mouth when I talk! :-/

Seriously?

05/02 10:55:41.883 vmprov5s (09,4) 6a0, 808: Session: 00006464 - Executing node day.Day menu.Body.0 05/02 10:55:41.883 vmprov5s (23,5) 6a0, 808: Succeeded in loading sound bite d:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\day.WAV [uLaw] 05/02 10:55:41.883 vmprov5s (06,5) 6a0...

So, more call examples (apparently this is a frequent occurrance today) and each of them show DtmfDetect of a "4". The callers said they start to hear the autoattendant greeting and then they're immediately sent to the Wellness Group, but they did NOT actually press "4". I already checked the...

Well, dbgview claims it heard a "4" which is the option to connect to the Wellness Group HG. 05/02 10:16:16.133 vmprov5s (1b,5) 6a0, 808: IClient::DtmfDetect 0D2500E8 '4 (52)' at 720, length 240 - session:0000641f I've asked for another call example from the user and I'll see if there's a...