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After posting my initial post I found the link on the Home page called "Configure In-skin Voice Mail Tada! That opened the web interface to manage the voicemail system. Once I found that resetting the mailbox password, etc was easy to find. Thank you to gbtac3 and NEC Tech for your assistance...

Hello. Hope you are doing well. I have experience with Avaya and Nortel but now work at a place that has a NEC SV9100. I have the MAN and SA level accounts. Most of it seems pretty straight forward. PBX contains: SV9100 GCD-CP10 Single Line Int GCD-4LCF VM/App Server GCD-VM00 Application...

Hello. Hope you are doing well. Our customer care team is about to get T-Mobile phones with Movius business lines. I am wondering if this scenario is possible: Call reaches Sue in customer care. Call forwards on no answer to her cell phone. Sue answers. During the call she needs to transfer...

Hello. Hope you are doing well. Trying to analyze helpdesk tickets based on keywords such as "install" I want to get a count of how many tickets involve user needing to install something Example: Keyword: install Need to count the records where "install" is in the description but not...

Hello. Hope you are doing well. We recently redirected our 3702 APs to a new WLC. They were connected to a CT5508. Now they are on a CT8510. Everything seems to be working fine except for Wireless IPT phones Model 7921 Using WPA2 Enterprise Short Issue description: 1. Intermittently...

Found my mistake...but I am still stuck. At the kvm on the computer rack root/root01 gets me into [root@HPDom0] But I need to be in [root@smgr] I used Putty to SSH to SMGR and found that root/root01 doesn't work. So that explains why the steps on the CLI worked but the steps for the...

use the CLI admin credentials to login in using the local-login page That is where I am stuck. The admin credentials do not work at the local-login page Example: I use root/root01 at the CLI I am at the # prompt and can execute all the required commands on the CLI When I open the local-login...

Aura SMGR 6.3 MM 5.2 So my problems started when the vm began ringing busy List trace sta shows denial event 1192 Googled that Rebooted MSS and MAS1, MAS2...it was time No resolution Got into the Sysmgr and tried to reboot the Session Mgr System said it could not reboot Session Mgr because it...

I found the answer...and it's rather humorous. I finally reached the phone guy on site at Bogota and he said they don't use voicemail. Said all calls route to the receptionist. Well, 70% of the users have hu 99 as the first point of their coverage path so that isn't not correct. And the other...

I found the answer...and it's rather humorous. I finally reached the phone guy on site at Bogota and he said they don't use voicemail. Said all calls route to the receptionist. Well, 70% of the users have hu 99 as the first point of their coverage path so that isn't not correct. And the other...

Hello, Hope you had a great weekend. Equipment: S8800 w/ CM 6.0 Modular Messaging 5.2 (MSS and dual MAS) Calls to ext 4051 and 6473 need to go to the same mailbox at subscriber 4051. So I added 6473 as a Secondary Extension to Subscriber 4051. System said changes were successful. I verified...

Yes. Trk to Trk is set to all.

H.323 trunk between Avaya S8300 and Cisco CM 9.12 Calls from Avaya to Cisco work Calls from Cisco to Avaya work...unless the extension on the Avaya side does not pickup. When call is routed to Hunt 99 for VM the call fails. List trace tac shows: calling name and number properly grabs trk grp...

I found one last wrinkle....calls sent to voicemail fail List trace tac shows: calling name and number properly grabs trk grp 10 member 1 call-forwarding term hunt-group 99 denial event 1751: No AAR/ARS route pat/pref D1=0x83000a D2=0x1c0019 call forwarding 68 term trk grp 10 Extensions have...

I found one last wrinkle....calls sent to voicemail fail List trace tac shows: calling name and number properly grabs trk grp 10 member 1 call-forwarding term hunt-group 99 denial event 1751: No AAR/ARS route pat/pref D1=0x83000a D2=0x1c0019 call forwarding 68 term trk grp 10 Extensions have...

I found the issue and it's not highlighted in the Avaya documentation. For anyone who stumbles across this post in need of the documentation to configure H.323 between Avaya and Cisco: https://www.devconnectprogram.com/fileMedia/download/bc78181f-1d03-41c0-9b52-32537dfe53be Great document...

I found the issue and it's not highlighted in the Avaya documentation. For anyone who stumbles across this post in need of the documentation to configure H.323 between Avaya and Cisco: https://www.devconnectprogram.com/fileMedia/download/bc78181f-1d03-41c0-9b52-32537dfe53be Great document...

Nothing. No activity. Makes me more convinced Cisco isn't reaching the Avaya. If the call is reaching the S8300 it is getting released by the Procr for some reason and never being passed to the trunk. Could it be a bug? Maybe needs a patch?

Hello. Hope you are doing well. Phone Gear Involved: S8300, R014x.00.0.730.5 Located in Bogota, Colombia IP Trunks available: 3 Trying to connect to Cisco CM 9.12 Located in Memphis, TN Current situation: From a Cisco phone I dial [#] [site code] [extension] Example #1174 2580 And I get...

Thank you for the info. Outbound is working via the AAR. It is inbound from the Cisco that is failing. From a Cisco phone I dial [#] [site code] [extension] Example #1174 2580 And I get fast busy From the Avaya I can call and connect without problem. Dial 0 for AAR Then site code & extension...