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@jimbojimbo you are correct my current setup is going through the vector already, step x goes to the SM trunk which is directed to Vocalcom, but how does the vector know if the first step which is the SM trunk is out of service, then it will reroute to the second setup this is where i got stuck.

@ZeroZeroOne thanks for your quick response, but in my scenario, the calls have been routed from CM to the SMGR and then from SMGR to the Volcalcom, now in this setup how the SMGR send the calls back to CM once the trunk to Vocalcom is down, this is my worry, but again i will the document which...

hello guys, I am having Avaya CM 7.1 I've created a trunk from SMGR to Volcalcom for the call center setup, the client has requested us if the trunk is to Volcalcom or the trunk is out of service, the calls should forwarded to an external GSM number or any other number, how to achieve this?

@sizbut Even in release 9.1, the system was using a self-signed certificate, even though for 11.1.3 using the same also tried registering with TLScand imported IPO certificate but still, the twist is just found in 11.1.3 it mentioned that workplace will work only with IOS 14 and 15 and both...

@Perfs tried but same no changes

@sheldoom Thanks for the replay find below: 1. What release did you upgrade from? it was on 9.1 upgraded to 11.1.3 a new SD card reformatted and recreated 2. Was Workplace working on your iPhone before the upgrade? did not tested but the strange case the same user its working with android...

hello all, I just upgraded our Avaya IPO to the latest 11.1.3 and am trying to register Avaya workplace as a sip user I can register it on my PC which is win 10, but my iPhone, keep giving me an error that says the invalid username and password, even I am using the same extension number in my...

hi all ,, I have avaya ip office server edition R 11.0.1 , recently we got a five numbers of avaya k179 vantage phones ,i configured all of them are working fine with ( avaya equinox app or basic ) till here the things are fine , but when trying to search for any ip office contacts list it...

Hi i do have bcm 450 , the costumer use to access the system to modify the configuration , they did forget the DADMIN password they was keep trying to access till it says ( the account is locked try after some time ) . i reboot the bcm to release the account but still it says the same !! any...

Hi TouchToneTommy the short code witch i use is call pickup any , so i need to dial the *31*the ext number # then only i can pick other system calls but in the button programming i required a group pick up so it didn't happen . how to add a short code that dial that hunt group , and i can add...

Hi I have two IP Office in a SCN, and i've created a hunt group with both ip office members on it , the thing is like whenever i got a call , the users from system A cant pick up the calls from system B using button programming on users sets , each users can only pick their own system calls ...