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  1. pmcook

    Shorten delay before call initiates - analog trunks

    I will try both. I prefer using the AS table rather than a single shortcode.
  2. pmcook

    Shorten delay before call initiates - analog trunks

    R9.0.6. Essential. Is there a way of shortening the delay from last digit entered to when the system initiates a call? The only way I know of it to changed the shortcode to dial the line group which causes other issues. With analog trunks it takes almost 10 seconds to begin dialing.
  3. pmcook

    Upgrade firmware on 5400 series phones for 10.1

    Rats. How about 9.1?
  4. pmcook

    Upgrade firmware on 5400 series phones for 10.1

    So the 5420 is not supported at any firmware level?
  5. pmcook

    Upgrade firmware on 5400 series phones for 10.1

    I am doing an upgrade to 10.1. Customer currently has 5420 phones. I discovered their firmware is 4.x. I looked at the 10.1 release notes and there is no new firmware file for those phones. How can I upgrade them to 6.0? Or is 4.x OK?
  6. pmcook

    Managerr 11 hangs on install

    Manager 11, Windows 7 pro. Starts to install, gets to .NET Framework 4.6 and then hangs. I have tried it on 2 laptops and the result is the same.
  7. pmcook

    Shortcode forward to AA with IPO 406

    When I created the SC the software put the quotes around it automatically. I only removed them as a test. What I want them to do is to get a new 500.
  8. pmcook

    Shortcode forward to AA with IPO 406

    OK, I see it is the embedded messaging flash card they need. I will have a look on Monday. What I can say for now is that they do have voicemail and there is a greeting recorded for the AA but the AA does not pick up.
  9. pmcook

    Shortcode forward to AA with IPO 406

    I've got a lot of experience on the 500not the 406. So I am taking on this system. The previous tech created an AA named AA1. He never figured out how to make it answer. I have tried the SC with "AA:AA1" and also without quotation marks. Neither work. I have not had t0o use the quotation...
  10. pmcook

    Shortcode forward to AA with IPO 406

    I do not know. I am unfamiliar with the 406. Where can I find this information?
  11. pmcook

    Shortcode forward to AA with IPO 406

    IPO 406 R4.0. I created a shortcode *400/auto attendant/AA:AA1/0. It does not work. I get a message "incompatible" on the screen. It works in IPO 500. How can I do the same thing in IPO 406?
  12. pmcook

    External paging with Basic edition

    Found it. You have to uncheck hide admin taskshttps://files.engineering.com/getfile.aspx?folder=b76bef36-193b-4b44-8c45-e24117f166aa&file=Untitled.png
  13. pmcook

    External paging with Basic edition

    Screenshothttps://files.engineering.com/getfile.aspx?folder=b76bef36-193b-4b44-8c45-e24117f166aa&file=Untitled.png
  14. pmcook

    External paging with Basic edition

    I cannot see advanced settings under the user setup screen.
  15. pmcook

    External paging with Basic edition

    So at the risk of a beating I am posting a Basic Edition question here. The other group is completely dead. I have been asked to install a Valcom PagePac to a basic edition. I cannot find where to designate an extension as a paging port so that dial 70 works. I almost never work on Basic.
  16. pmcook

    SIP Trunks - Dropped Calls

    Most likely a auto-dialer calling ever number in an exchange to gather stats on when it gets answered and by what. Telemarketeres pay big money for information like that. I get them every day.
  17. pmcook

    Low speaker volume on confernced calls to cell phone ober PRI.

    This client makes extensive use of conference calling. The boss is an executive who lives in his car or one of his jets. He will be on the road, call his assistant and says "get so and so on the phone." The assistant rings up the person and then conferences him in to the Big Guy. Then he...
  18. pmcook

    The nortel 7310 Vs. 9508 speaker phone challenge.

    No idea how adding her favorite phone throws anything out. You can run both 7600s and 9500s at the same time. Get a Soundstation 2 or a B159. Problem solved. The 9608 has better sound quality as somebody else mentioned.
  19. pmcook

    The nortel 7310 Vs. 9508 speaker phone challenge.

    If she's going to be that fussy the only solution is to add a TCM card and give her a 7610. FWIW, the7600 series never impressed me as far as sound quality went. The 9508 is much better IMO.
  20. pmcook

    Modem answers some callls

    No RAD. I installed this myself. We also ran the cable to the IDF. So I am pretty sure Curly ha snailed it.

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