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You can setup a coverage answer group. In CM "Add cov ans 1" Place all your extensions in here. Change your cover path points to c1 or whatever your coverage answer group number Is. Take all the extensions out of the hunt group and leave them only in the coverage answer group. Change hunt...

Yes that's the command! I was thinking it was a busyout command. Thank you so much.

Hi All, I have not had to do this in a while since CM 6 > 8 upgrade. I'm pretty sure there was a command in CM6 to busyout ip-network regions or even specify a range of ip for the purpose of restarting multiple handsets in a phased manner to pickup new firmware, option 242 string etc. I cant...

Hi All, I cant get the auto answer to beep on the headset before presenting the call via softphone (one-x agent). Working fine on physical handsets. Agent is set to acd on auto answer CM auto answer support required box is ticked in one-x agent I have tried different headsets etc with no...

Thanks for your help. I did think of a coverage answer group but didn't think of using the udp function to shorten the field length.

Hi Guys, I'm encountering an issue and could use some assistance. We utilize a language line that our call assessors occasionally need. I've programmed an abbreviated-dialing button to dial the number, including the pin followed by a #. This method eliminates the need for call assessors to...