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  1. CCCMoore

    Nortel BCM Hunt Group

    Hello, Curlycord: I tried this and the issue wasn't solved. I had to make some changes to voicemail inboxes and took a look at custom call routing. Calls for the hunt group were being forwarded to our general mailbox. This has been repaired. Thank you everyone for your input and help! It has...
  2. CCCMoore

    Nortel BCM Hunt Group

    Hello Everyone, Sorry for the delay, I moved to a new role and haven't had a moment to update. The target line for 5991 does not go to the sets I programmed. Never has. The calls are correctly routed to 5991 hunt group, just not voicemails. I can not set the controlling set as HG 5991. The...
  3. CCCMoore

    Nortel BCM Hunt Group

    It goes to mailbox 5991 which is the same extension as the hunt group. DN is 3000
  4. CCCMoore

    Nortel BCM Hunt Group

    Hi Cook, This might help explain a bit better: Our DID to intake is on line 621, it is only assigned to the hunt group for that department. The programming changes I made added our main line to all 4 reception phones (instead of the 2), which is line 641. Calls that come in to the DID for...
  5. CCCMoore

    Nortel BCM Hunt Group

    Our system for a non-profit centre used to have an external line direct to a hunt group that would go directly to a department's voicemail. After reprogramming of some phones that are not part of the hunt group, any external calls that come in through the direct line now go to the voicemail for...

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