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Phoneguy, thank you - that sounds like it might work, will give that a shot soon as I get in the office. Will let you know how it goes. Pj

GUys, I'm not familiar with the night service feature, how would i set this up? Will it effect the AA? Would i just turn off the AA completely and then at night turn the night service on? What about the out of hours greeting message that needs to be played?

Turning off AA and assigning the incoming target line to a hunt group seems to pass the calls through directly which is what i wanted, however but i've lost AA's ability to handle calls outside hours, and the initial greeting message? Handling a call directly through AA would be perfect if it...

I should add under tree 1, the first option added always seems to be classed as option 1, not option 0 - how would i specify option 0 explicity? Is this possible to achieve via callpilot?

Hey AllWorxGuy - the user will have to press a key though, it doesn't seem to play the greeting and automatically redirect the caller to the internal HG, despite just having only path 0/transferHG as the only option in the CCR table. PJ

Hey Phoneguy, Thanks for your advice - Currently our main office number (our connection to the outside world) comes in on just one line, and the call attendant sits on that line and forwards it to an internal DN based on the CCR option choosen by the user, so press 1 for sales goes to ext 289...

Hey guys, We currently have the auto attendant on our BCM50 set up here so that when a customer calls in they get the following - 1.) Welcome to xyz 2.) press 1 for sales...2 for service...3...for warranty etc I'll like to change this so that when a customer calls in they get a brief...