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I had come to the conclusion it was an NCOS/TGAR issue, so I changed this persons settings for both to match someone else who could cal internationally. The NCOS list I use was completely unrestricted. I phoned the meridian helpline too to check with them and tehy said I'd done it right...

Right, I think I finally understand this now. I have managed to add the ACD queue function to one of the phone's keys. Thank you all or your help and patience with a newbie

Yes this user has CLS TLD. What's SPN?

Hi, I'm trying to allow someone to call international numbers through our phone system. From googling around I thought it was to do with the user's NCOS setting. Some users could already call international numbers so I did a print of one of their TNs and saw their NCOS was set to 7, where the...

Right, I've jsut gotten around to try this. I have the TN of the person I want to add to the ACD queue, and the print out of someone already in that queue, but when I try and add them, as I'm entering their TN, it says SCH0127, which seems to mean the handset already exists. Do I have to...

OK, I think I'm nearly there now. I've doen a TN print of an existing ACD handset, and I see KEY 00 ACD 600 0 8601 SPV 01...

Sorry, what do you mean by 'on key 0'? When I print an ACD handset I get an output like this: DN 601 CPND CPND_LANG...

Putting someone as a supervisor in the queue sounds perfect, but I still don't quite know how to add people to a queue. I know it's in LD 23, but I don't know the REQ command needed to add soemone to a queue. Thanks

As far as I know it's just basic ACD. Is there some way I can check this?

I'm getting to grips with the Meridian system where I work, but one thing I'm having trouble with is the ACD system. I need to add a user to an ACD group so he can go in the queue to receive calls from our external number, but I don't know how to do this. Another thing I need to do is allow a...