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A little radio silence due to workload, but a heads up on the current status. Of all the phones that wont allow me to deregister, it is always an EXT below 100. BUT, if I change the EXT to another number above 100, the ability to deregister appears. I can then deregister it. Change it back...

Sadly a no go after updating Java.

Sadly still a no go.

Thanks. I will give that a go later and see if it does anything.

It is running 62.0.0.0 so only a couple of revisions behind. I will try installing that. It is just strange that it is only some phones with the issue and others deregister fine, yet they are the same make, model and running the same firmware as ones that do not work.

Sadly not. This is the issue. When I go to that screen, instead of all the usual information, on the affected phones all I get is one check box with "Keep DN alive" and nothing more. The unaffected handsets all display ok. Is there a way to tell the phone to deregister itself rather than...

Hi telcodog, The Auto-assign DN checkbox is unticked already on the IP Terminal Global Settings tab. Can you see why I am completely stumped with this one! Thanks. S.

Hi, Thanks for your reply. I do have full access, but when I try that, the phone restarts and logs itself straight back in to the same ext rather than requesting a DN. They get moved because we need to keep users on the same ext (various apps have the ext details, and changing them all is...

I have Business Element Manager with about 80 handsets registered. I have multiple phones which do not show the capability to deregister the phone, as in the option does not appear. When going to Telephony - Sets - Active Sets and choose a handset, go to Capabilities and Preferences and then...