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  1. ep92pa

    What is necessary to have a Succession/Symposium talk to an Option 11?

    Symposium is the brains that performs skill-based routing, basic ACD is provided by the PBX. U can ask Symposium to route a call out of the PBX via scripting, etc. it would take a while for me to explain the whole thing, but they work together. basically, calls come to the PBX first, then...

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