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  1. alanleyva

    Nortel Reporting for Contact Center

    Hi, I have a BCM400 version 4.0.2.03, I have been using the RCC module since I bougth this BCM, every 6 months more or less I have to reinstall the RCC cause the database gets corrupted, this time it happened and I am doing the same I did every time, but it's not working anymore, at some point...
  2. alanleyva

    High Latency in T1 Line

    I have a 13 location network, I have T1 (1.5) lines with ATT for every location, since a while I have noticed that sometimes the voice degrades a lot, it happens mainly in the afternoon, when it happens I have tested pinging another addresses inside my VPN, 12, 13 ms is a good reply time in my...
  3. alanleyva

    BCM400 log

    Thanks for reply jsaad they occur during the day, I haven't notice this impact my incoming or outgoing calls, but the reason why I checked the logs is because a voice degradation I have been experiencing during the day. A technician from ATT told me to do a simple test between two phones: say...
  4. alanleyva

    BCM400 log

    Hello I have a BCM400 4.0.2.03, I was reviewing the logs and I found this: Core Telephony - "Errored Second"short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Core Telephony - "Degraded Minute"short term alarm threshold has been exceeded on the DTM...

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