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AFAIK Ring Again on the BCM50 does not work for external numbers, only internal numbers. I tried it just now and it said "can't ring again".

Forgot to mention that there was a second client with the same problem, destined to a different DID. Both clients turned out to have the same provider. And a correction to the above: The provider later said that they did not actually see the call connected.

We had tried two targets. This has been resolved. Provider A is our old provider, and Provider B is our new provider. Both clients have Provider A. B contacted A and discovered that there were some old DID routes that were not deleted from the switch when we changed providers. As a result, only...

Provider reports that the switch shows the incoming call as connected, but I never see it show up in BCM Monitor and the client hears a busy signal. The call doesn't show up in Activity Monitor Basic either. Where do I go from here? I'd like to exhaust other options before involving the client's...

I can call that number from every other number (multiple cell phones and land lines) successfully, so it must be either user error or a problem with that person's telco. Still waiting for my provider to give me an update.

BCM50 version 6 We recently switched PRIs to a new provider. Since then we have been having various issues. A user has a direct phone number. When a particular external client calls it from their office phone, they get a busy signal every time. When they call it from their cell phone, the call...

SupportDude, thank you so much. That worked perfectly and took no time at all. Running a backup now! :) I guess scheduled backups are buggy, I won't try them again.

Thank you SupportDude, I will try that tomorrow during my maintenance window. Does that impact any services (phone calls, voicemail, etc.)? Do you know what exactly the Scheduling component includes? If it only includes scheduled backups and scheduled log transfers, no problem. I ask because...

There's no way to edit posts, so here I go triple-posting. I found Avaya's Backup & Restore Guide here: http://downloads.avaya.com/css/P8/documents/100125764 On page 31 you can see the components available to restore. Looks like the Backup config is not one of them unless it's part of something...

Another thought: on the Alarms node I can see that the scheduled backup is running and failing: Backup and Restore - File could not be transferred to the shared folder. Check your login credentials to the shared folder Maybe if I tweak things on the file server I can get a scheduled backup to...

Same thing happened to us (except it was an innocent soft reboot instead of a power outage), tech replaced hard drive and it works now. The phones kept switching between two light patterns and pings would succeed for a while and then fail for a while. Couldn't connect via BEM either.

Note: I have little experience with PBXs and only have some basic knowledge about my system. Please give complete explanations in your replies. I have a BCM50 system. After a recent hard drive failure which required us to restore a backup from 3 months ago (the latest available), I wanted to...