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I am hoping that someone can aswer my issue for me. I am sure it is something simple that I am missing but nonetheless... First question. I have an Option 11 setup with VoIP sets (i2002, I1120) I am able to set up the phones just like any other set but when I change the Extension at a later...

Thanks, I found it. I will try to set it up myself first, but will call them if I have issues.

I must appologize for my ignorance but where in the BCM can I configure this? I have only been using this BCM for a little while and am not too familiar with it.

Can anyone tell me if there is a logging feature on the BCM that can tell you how long a user has spent on a specific call. I am not too familiar with this system and I can't seem to find anything within the management console that would have those stats. Thanks in advance.

Never mind, I suppose I should have waited a few minutes, apparently it is on a time delay.

I just changed the time on my option 11 system using the below command. STAD dd mm yyyy HH MM SS when I do a TTAD it shows the correct time now but the phones wont pick it up unless I disable and re-enable them. Is there another way that wont be disruptive to my users (or require me to log in...

I did that and the light has been cleared, thanks much.

Ahhh I see, thanks to both of you. I will try that.

That part I understand but I don't get what the MIK and MCK do, what do they stand for? I haven't been doing this phone thing very long so its probably a dumb question but I have never heard of these particular keys.

Thanks, I checked the MB already, and there isn't anything pointing to it. You'll have to forgive my ignorance but what is mck and mik?

I have a 3904 that has the message lamp stuck on. I tried a disu and enlu on it and also a manual unplug but the lamp presists. is there another way (on option 11) to turn the light off, there are no messages in the users voicemail.

Thanks dlesap, I did the print and found it was pointing to the wrong number and I have fixed it.

We have an extension 0 that is set up as an ACDN, for some reason that I am currently unaware of it began hunting directly to our voice system instead of to the receptionist where it used to go. Can anyone tell me where to change this back, I am new to this and I have not needed to configure an...