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Hello, We are integrating Nice with our CRM. We want to send to the CRM the record start, record end and duration data, which appears in Nice_Perform. With the function GetOpenCall and accessing the XRecording structure we can take these data as long as the call is still active. The problem is...

Hello, Every time there is a network problem, the agents are disconnected from both the softphone and the CCAD. When it's solved, agents can re-log onto the sotfphone without problems but can not log onto the CCAD because it tells them the agent is already logged. The only solution is to reset...

Hello, Can anyone explain me how we can have abandoned e-mails in the CCMA? I have run a historical report and saw that I have 95 abandond emails in a day. Can anyone explain me what does it means? Thanks a lot

Hi, I want to configure a QSIG to transfer calls from my BCM50 rls 3.0 to a Ericsson MD110. Calls come directly to my BCM, and if an agent dial a 5-digit number, the call is transferred to an extension of the MD110. No calls are transferred in the opposite direction. Do I need to do some...

Hi, My problem is: I need to integrate a closed product from a manufacturer that only gives me SDKs in java, and an application already developed in power builder. Power builder invoke Java API Functions, and events are sent from Java to Power Builder. I have been considering the JNI, but as...

Hi, I want to create a program in Java and invoke it from power builder. How can I do it? Is it possible to create dlls in java? Thanks

Hi, Randomly we have problems with the Agent Desktop. Agents received calls but the button to accept the call was not colored or able to be selected. In fact all the buttons were unable to select. When the call went unanswered they logged off the system, as it should. This happens time to...

Hello Firebird, we made the changes that you provided and it seemed that everything worked fine, but some agents have had troubles creating outgoing mails. They included a PDF and used a template in text form. We saw an error with the spellcheck, but after cancel the spell, the problem still...

Thank you very much for your help, but the problem still happens. Some users cannot log onto the CCAD until after 11AM. They haven't problems logging into the computer, but the CCAD told them "Invalid User Credentials" but after 11 the same username and password will work. It's really strange...

The same email is queued and sent at the same time at two CCAD agents. At the CCMM server no logs related to this issue is registered. This only happens to one of the skillsets / email accounts configured at the CCMM server. Any other sk and email account is working right without any problem...

I'm getting very often an error message when using CCAD: "Unable to connect to the CCMM server". I've been looking into the CCMM logs, event viewer and cannot detect a possible origin. Has anybody of you experienced this issue?. I tend to think it might be a network issue but at the CCMM logs...

Hi, I'm programming an application to integrate with the Nortel CCT for my CC6. What I want is to launch an application when it registers that a terminal has received a call. The problem is that is always saying that my Terminals are OutOfService. I connect correctly to the CCT, see the...

Hi joynew68, I've the same problem. I'm integrating my contact center cc6 using Nortel CCT sdk. When I get the terminals say they are out of service when they really are active. Have you found a solution? Thank you

Hi! I have a BCM50 rls 3.0 whit a DTM(E1). We want to connect our BCM to an Ericsson MD110 via qsig, but we don`t have any idea about the configuration. Can someone help us in the parameters that we need configure? Is it a very complex task? Thanks a lot! Regards

Yes, is the rls 3. Thanks

I am trying to connect a 1230 IP phone to a BCM 50 system but am missing something. I have manually configured the phone with a static IP address and set the S1 to the BCM 50 system using port 7000. I left the prov as 0.0.0.0. The phone boots up and says it is trying to connect to the server but...

Now it's working!!! Thanks a lot!

HI, I can enter the space and the bottom auto changed to 60 sets. But then when I try to enter the space for an indivual set, a message said that the value must be between 0 and 0... I have a bcm50 3.0 Thank you very much

Thanks a lot cook1082! I followed the steps as you said me, but when I try to enter the value for an individual telephone, a message said: "The value that was entered does not match the format of the field: Value not within min/max range (minimum:0, maximum:0)" Maybe I don´t have this option...

Hello, thank you very much for your reply. I have a bcm50, and I can't use the call log at any of my phones. I have reset before the log spce and still doesn't work. Must I check something more? Thanks a lot