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OK, I don't have total closure, but I have made huge progress. I finally reached an IT person at SBC. He and I conference called 3 other techs. This is what it boils down to, The Telco did put a "far end disconnect" and "a disconnect supervision" on line lines. It turns out...

Well, the Telco "fixed" the DS. I'm not getting the phantom voice mails any more!......BUT, I have still one baffling problem! One of the prompts is a transfer to an outside line for after hours. If you call in, select that prompt, let the system dial out, and then hang up, (either...

I will talk to the telco and see what happens. I thank you both for you advise on this frustrating problem. I will keep you informed as soon as this problem is gone!

I am having the same problem as Curlycord. Mine started when we switched from analog Telco lines to T-1. We get Busy messages and phone calls that are busy as well. I was told to "sync" the Disconect timer with the central office, did that, nothing. On the same note, If I redirect a...

I am having the same problem as Curlycord. Mine started when we switched from analog Telco lines to T-1. I was told to "sync" the Disconect timer with the central office, did that, nothing. On the same note, If I redirect a call to an outside line it gets huge and will not let go! Does...