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How do we pass the number to a VDN in the second switch? We are using Conversant VRU. Should the VRU1 include the number in the transfer string? ex. 1234599990 where 12345 is VDN and 99990 is number to pass. Could you please explain what "forget the first VRU" mean in ur reply...

Could anyone please tell how we can implement the following: 1) Caller dials 800# to reach VRU1. This VRU1 gets the 5-digit ID from the caller. 2) Then transfer the call to VRU2 (different location) along with the 5-digit ID as DTMF. We have Definity 3Gr and AT&T ISDN PRI. Thanks in advance,

Could anyone please give information regarding "Courtesy Transfer with Data Forwarding" feature provided by AT&T Transfer Connect. Our Requirement: 1) Caller dials 800# to reach VRU1. This VRU1 gets his 5-digit subscriber ID. 2) Then transfer the call to VRU2 (different location)...

Could anyone please give information regarding "Courtesy Transfer with Data Forwarding" feature provided by AT&T Transfer Connect. Our Requirement: 1) Caller dials 800# to reach VRU1. This VRU1 gets his 5-digit subscriber ID. 2) Then transfer the call to VRU2 (different location)...

Yes. It's a 4-digit "Converse Data Return Code". Is it possible to get DNIS from the switch without using converse-on command? IVR is taking less than 1 sec when the switch is not sending DNIS. Thanks,

RTMCKEE, thanks for the response. Actual transfer time is 3-4 sec (not 7 secs). The extra delay was due the sleep put in the switch. Actually, the IVR took 3-4 sec to finish the transfer. How must time normally will IVR take to transfer a call ? Thanks,

Create a small application to read DNIS passed by switch using "prompt and collect". Ceate a table with DNIS and "application name" mapping. Use Execute "External Action" to execute different application depending upon the DNIS. Let me know if u need more info. We...

We are using Conversant VRU behind a Definity switch. The blind tranafer call from VRU is taking 7-8 sec approx. Per our switch guys, we need to dial a 4-digit code before the outbound VDN. example: To trasfer to 12345, VRU needs to dial xxxx12345. VRU needs to dial this code only if the switch...