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rfwhite, Thanks. We still have a problem doing this on site, possibly since we are doing this on virtual extensions. It is a huge customer with a complex live system, so we have very time-consuming change control to deal with for try&fail. We have however found a workaround that auto-login...

rfwhite, Thanks for your answer, we are also looking into the issue with Envox, but since this works in the lab we think it is a switch config issue or some other little tweak. Could I ask, what extension types are you using for your (virtual?) agents, and which version of SCCS? Ipl

We have a problem to programmatically login an agent via SCCS. It works on an option11c in our lab, but not at a customer site on an option61. It however works on site if we take the phone off-hook, and then do a programmatic login. We use Envox CT Connect to talk to Symposium. Any ideas? Ipl

We need to auto-answer a DN on an analog extension/loudspeaker -- meaning the call should be delivered in an answered state, and/or the extension is defined as being in a permanent off-hook state. Has anyone setup something like this using e.g. the loudspeaker on hold feature? Any other...

Thanks for your help. We do some pretty advanced CTI algorithms that preferably should be done on non-physical call control enabled endpoints/extension. We will aim for using a second AST enabled line on the physical extensions for now as a call control endpoint, but if anyone have any idea of...

Thanks, Even if Phantom Terminals can not be monitored -- I would hope/assume the call including the phantom terminal can be monitored at the other party involved in the call (e.g. the calling/receiving trunkline or terminal)? Do you know if it is still possible to execute CTI call control...

All, We need to set up phantom extensions on Option 11 (rel.25)such that calls can be both placed, answered and controlled (via the CTI link) on the phantom extension. So far we have only been able to call a phantom extension, but not answer calls nor place calls from the phantom terminal. We...