im having the same issue on my lines, in able to completely connect to a call i have to press the correct line button. This is fine for me, but since we installed this new system staff have been dropping lots of calls due to this. Ive been through the config and admin setting but found nothing...
Just had a new phone system installed and when a line is ringing, if it is just picked up nothing happens. You have to press the correct line button, and then it takes a second to connect through before you can hear the other party. This only happens when receiving external calls. Intercom calls...
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