Search results for query: *

Thanks for your kind help. I'll give this a run. Just found out the IVR is called Experience Portal, but little or no info on SDKs for that one.. Thank you again. FBP.

Thanks for coming back so quick ! All I really need is Agent Events including call payload. I used to use CCT in the old world using .Net.. Can't seem to locate anything comparable, but ideally I need some component I can listen for AGENT & QUEUE events for all and be able to do stuff.. Thanks...

Hi, I've been away from Avaya a long time and need a bit of a steer on what CTI SDK I need to get moving for Avaya Aura CM7 Elite ? Specifically I'm hoping for Agent Call events (primary) and also Queues where possible and ultimately, any pointers on IVR Callouts / API would REALLY be...

Hi, Wondering, outside of USA, is there an intrinsic that works in scripting to identify if the call is local, or national ? Here in Ireland we are presented with an issue whereby the 0 is left off of the CLID and therefore the CLID is useless for storing and calling back ? If we could tell if...

Hi, thanks for the reply. Sadly I do not know, even is it a config issue. The documentation is non-existent (whats new with CCT in this regard!) I'm simply speculating that it is a configurable value. The message I get in the Event Log has a source of NCCT Secure Transport and the text is this...

Hi, I keep getting a SessionDisconnected event from CCT 6. I'm assuming its a timeout and I know, someplace, theres an xml config with a set-able timeout value, any ideas? Thanks fbp