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Okay, it has been resolved. I called the teck #. I am emabarassed to say the issue was the security setting. It was set to 9+box. This is strange because I am the only phone system administrator here and I never changed it (or knew about it). Thank you all for your help. I will be sure to...

Do you have the tech support #?

I tried: 1111, 0000, 1234, 9999, mbox#, 1+mbox#, installer password.

I certainly need to resolve thi sissue, but the following would help me immediately: Can I move all existing messages from one mailbox to another without logging in to the existing box? This would at least allow the calls to be returned this morning.

I didn't know there is one... Do you have the number?

I'm sure. I ran the mailbox report and they are all mapped 1 to 1. Also, I 'reset' my own mailbox but I'm still prompted for a password. My old password no longer is valid and I tried all the 'default' possibilities I can think of. I checked the manual but it makes no reference to such...

Also, I have tried deleting the password both through software and through the 999 account via touch tones and both yield the same results. I'm struggling here. I would delete and recreate my account but that still won' correct the issue at hand. Plus, the exemployees box has several...

Thanks for your response. Earlier I tried a number of possible default passwords but had no success. I just tried your 1 + mbox number but that did not work either. The installing company did not make any changes - they actually never heard of the problem (I spoke with them already). When I...

Hello, This just happenned: I connected to the voicemail system via ProComm to reset a mailbox password. This is something that I have done many times. The problem is that this time it seems to have erased the old password, but the system still prompts for a password to log in. I tried this...