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Tried using Elan and disabling the secure transfer OVL117. But same issue persist. One thing that i haven't done is not updated the latest patches for CS and SS.

Thanks Reusser for your reply. I have rebooted the signaling server but my problem still persist.

thread798-1642096 When i am trying to register the CS into the primary security server ,i am getting the below error, The Call Server was unable to request membership in the security domain. Synchronization with other elements aborted. SEC098 This element has failed to request membership in...

Hi Guys, I have sorted the above problem with below points :- 1.I have 5 cct server in which i have 2nd cct server running with refclient .so my mistake was all my CCT Servers have assigned CCMS Active server IP for licensing part,but this is not the case after going through lots of discussion...

Also gone through the threads regarding this and done following changes :-- Started CCMS OAMCMS Service but still facing the same issue.

Hi All, I have CCT 6.0 in which i m using Refclient. I am Having 480 CCT MAC Based licenses. ISSUE : - While accessing the RefClient i am getting below error, The NCCT Server could not obtain a communication Control Toolkit License. At our Center only 200 agent are loggin into refclient at...

Please find the below link for the attachement. http://www.mediafire.com/?0bh0cnz7j007j1a

Hi All, Good Morning, I have CS1000M System integrated with MPS1000 through LSE1 Cards. Problem : Bill is generated even in a ringing state. Bill is generated even if the called number is swithed off. Bill is generated even if the called number is in Busy state and many more... Testing Done...

Hi All, Thanks to Utrg and DFKSydney for their gr8 support. Really guys you help a lot. Thanks again.

Hi Utrg, Thanks for help. I have tried this script and found it is working. I my case i want to configure both EWT Feature and Position in queue feature in a same script. The script which i have tried is given below, following script is working : - ASSIGN EXPECTED WAIT TIME support_sk TO...

Hi Team, Utreg : Thanks for reply. As per your script how can i get customer queue number. It is just announcing different timing i think? Thanks

Hi All, DSKSydney: I dont have time for the training course right now. All of a sudden they demanded me for this features. So kindly suggest!!!!!!!!!!! Otherwise i will be DEAD.

DFSydney :-- If you don't have the time, then can u please share me some Nortel doc related to my requirement. Thanks

DFKSydney :- Actually i have tried the script both on miran and callpilot but it work on miran so i haven't look on callpilot side. And my customer is demanding the features as early as possible. After such a long discussion with you,you help me a lot. So,thought that you will help in this...

Hi All, DFKSydney :- I have Callpilot too which is integrated to CC6. Callpilot is configured with 2 access,2 IVR and 3 Multimedia ports. I can use Callpilot for the same if mentioned featured are worked. Kindly suggest script for the mentioned features using Callpilot. Thanks for the...

Hi All, DFKSydney : Thanks for your reply. I have tried the script and found it is working. Now i need below features in my script : -- Features should be :-- 1.Customer should get an announcement that his call will be Answered in 2,3,5 or 10Min. Note :- The timing should be updated if...

Hi All, DFKSydney :- Sorry for the late reply. I have tried below script and it works when i had queued 5 to 6 calls. GIVE RINGBACK QUEUE TO SKILLSET support_sk ASSIGN EXPECTED WAIT TIME support_sk TO EWT_cv IF (EWT_cv <120) THEN GIVE RAN short_wait_gv GIVE MUSIC 40 EXECUTE WAITLOOP END...

According to my script first shortest annoucement will be played ie. RAN2_GV then above 180 should be played ie RAN_GV and then if above both condition fails then RAN1_GV will be played. For configuration, I have attached the snapshots of CC6 variables and RAN Variables...

RAN2_gv is a shortest annoucement. RAN_gv is average annoucement and RAN1_gv is longest wait time annoucement. RAN2_gv Route 55,Channel 136 0 0 4 RAN1_GV Route 43,channel 136 0 0 5 RAN_GV Route 42,channel 136 0 0 2 Please find the link for attachment...

Hi All, Good Morning. DFKSYDNEY:-- RAN1_GV is just the annoucement instead of MUSIC 40. And the script that u have given me is already been tried. But still the same output as i have mentioned in the previous post. Kindly suggest.... Thanks