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Thats great Thanks So It will handle up to 128 trunks. I take it I can set up say 1 trunk with 14 channels with one provider and a second trunk with 4 channels with a second provider.? Just add it in lines with a new line ID? Cheers

Hello I have a quick question about SIP trunks on the IP Office 500 V8. Basically we have a SIP trunk already and was looking to add another one for failover purpouses on a backup broadband. Can you configure multiple SIP trunks on the IP office? If so how many can you have.? Many Thanks

Hello Having an issue with getting a external MOH device to work on a hipath 3550. the device is a fortune 1600. I've fitted quite afew of these and they work fine, but the difference here is that the customer has SIP lines and not ISDN30 I have afew sites where I cannot get external MOH...

Hello I have just tried that and it does limit me to the 2 trunks i specified but will not let me out with a 9 prefix. If i pick up the line using the trunk code it works fine but not the 9. it must not like there being 2 entries of 9CZ in the dial plan.!!

In lines and networking make sure you lines have a code and are also part of a trunk group. if not this would explain the problems your having.

Hello We have a 3550 latest version running 8 SIP trunks. The system support 2 tenants in the same building. Does anybody know a way to allocate 4 lines to one company and 4 lines to another so they can both press 9 for an outside line but only go out on there allocated lines. Can do this...

I cut both the system held time and the user held time and it still stays held for a minute, even though both were cut to 15 seconds each...

thanks for the info. Basically no matter what I set the callback timer to for the cordless user it always rings back in 1 minute. Now the call is not calling the wrong extension anymore so that is fine. Basically a call will come into the cordless the caller will put me on hold, I will monitor...

Hi there. It is an avaya DECT system I have done some testing with the user while running the SSA. The call is going to hold for transfer for 30 seconds, then after a further 30 seconds it is ringing back the correct extension now. But the user informs me that after the first 30 seconds the...

Hello Was looking for some advice on a strange issue. When a call is put on hold from one of the cordless phones, the call goes on hold no problem but when it reaches it time out and calls back it rings a different DECT extension. All the DECT phones are doing this. the desk phones work fine...

Hi, Its running the latest V7. HG card has been upgraded aswell.

Hello We have a hipath 3550, this is running with an HG card serving IP phones in other branches and digital phones in the main branch. Now we are getting a delay when anwsering calls in the main branch. phone will ring and caller can pick up but the display on the phone remain the same for...

It was running 4.2 before the upgrade. Im not sure if the phones were upgraded Do the phones not take the new config files from the new install or do they need upgraded seprately.? Thanks

The button an the extra key field is programmed as a user button, then the users extension is selected from the drop down list. Before other users could press the button to pick up somebodys phone but now they have to press the users button then the line button?

Thanks for all the advice.

Hello I have a issue with call pickup after a upgade of the switch. We recently upgrade the switch to v5.0.26 it an ip office 500 to enable the use of a 1616 phone. Now the issue that has arisen is as follows A call comes in and rings on a users phone, Now other users have this user setup on...

Ah Ok its maybe the password issue then I was using the system password for it. How do i go about upgrading the DECT side of things.? Thanks

Thanks for the reply thats great. Any reason why it will not let me upgrade? I opened the software and went to upgrade and this fails straight away. If I just upgraded to 5.0.26 would i still need to upgrade the voicemail and the DECT.? Cheers

Hello Im new to the forums and im looking for some upgrade advice. Currently system is as below IP Office 500 4.2(20) VMPro 4.2 (34) IP DECT 1.1.11 We need to upgrade the switch to accomodate a new handset 1616. We have an upgrade licsense purchased and I downloaded the latest software to...