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I tried all 4 (UDP, TCP, HTTP, HTTPS). I think the SD card had 11.1.2.something on it so there wasn't a big leap to 11.1.3. Pinging was no problems. Manager, Web Manager and System Status app is connecting perfectly, it's just SysMonitor for some reason... Have never had this issue before...

Has anyone encountered this? Manager, Web Manager and SSA no problem. but no response when trying to connect with SysMonitor app, just "trying to connect to <ip address> " I'm using the 11.1.3 Admin package of course. I took a new 500v2 from shelf. Upgraded to 11.1.3.0.0 without problems...

Would it be possible to let different small companies share a larger IPO? I once worked at a company where we had an offer/service where all the users hade the same provider in a "shared trunk" with several number ranges in it. Users in the system would be Xdirectory, so the could not use the...

Hi! Another of my simple tools, if someone want/need it: IPO_Extension_viewer. A quick way of checking a user without logging in to Manager/Web Manager Lists all Users in the IPO. Shows settings of the selected user Prerequisites IP Office Security settings: TFTP Server & TFTP Directory...

Hi, I'm sharing this simple tool because there might be someone interested in this little app. My team use a shared folder for the KnownUnits.csv-file so everyone using IP Office Manager will automatically update when loading a configuration. I thought that this KnownUnits.csv could be useful...

Hi. Is it possible to create new certificates for ACCS security manager, using IP Office Platform Create cert for different machine? Have searched documents but not found any step-by-step description. Is it possible without createing a CSR from ACCS security manager?

Yep it's locale Sweden. Another thing I also have to fiddle with in new installations is the Dial delay count and Timout and short codes - to be able dial a full number befor the IPO fires away and send to trunk. With Enbloc-Dialing we do not need to think about it - But it is set off this...

System | Telephony | Tones & Music | Disconnect Tone was on "Default" Workplace softphone was working as desired, auto hung up. So I did not check Disconnect tone setting. So I changed the Disconnect tone to "Off" and restarted. Then I checked the setting and it was on "Default" again. - So...

I really think the issue is the User Portal itself. Same issue with internal calls as with external calls. No difference if the User Portal extension is the caller or the receiver of the call. Tried User Portal as Softphone on Chrome, Edge and Firefox - all browsers up to date. Tried internal...

Testing a new IPO SE 11.1.2.4 and User Portal seems OK. Installed Media Manager on the same server since I'm not sure recordings arent accessible if using a App server.. Now you have a little tab showing the active call even if you are on another page than the Dashboard/Home page. On an...

There are already working incoming call routes in yourIP Office, so You "only" need to add an exception forcing the desired incoming number to route to a system short code which in itself will be an outgoing route to the SIP trunk between IP and BigBlue. Well, If you have a working SIP line...

FYI Some 3rd party phones SIP REGISTER requests will cause an IP500v2 to end up in a rebooting hell under 11.1.2.3 b47! If you consider upgrading IPO500v2 and have a lot of 3rd party endpoints you may need a critical patch, or wait for SP4 (11.1.2.4) It's confirmed that Ascom i62 may wreak...

Update: FYI, the critical patch has been working for a week without IPO500v2 resetting once. Avaya has confirmed to me that this fix will be a part of 11.1.2 SP4! The root cause was that ti IPO could not handle the way these 3rd part SIP phones sent registration messages (contencts and timing)

I have upgraded 500v2 from 9.1.6 to 11.1.2.3 - without intermediate upgrade steps. Worked OK in my case. (except for cordless 3rd party SIP phones registering may cause reboots, but that's not because of upgrade method - that was a site specific problem because I got same rebooting with...

Hi all. For your information, if you would encounter the same situation. I have had a service request at Avaya Support for a few weeks now after upgrading a 500v2 from 9.1.6 to 11.1.2.3 This customer with 35 cordless SIP phones (Ascom i63) been running for 7 years with r9.1.6. After upgrade to...

Release 8... Hm the line settings is so much easier to fiddle with since R11. Probably the IPO is answering back to line provider a SIP 404 not found or a SIP 503 message. something with the format in the destination is incompatible. How the destination number is converted internally depends on...

Also, if the SIP trunk were a TLS trunk with encryption and CA certificate, there are no cheap shortcuts by leaving out Extensions for the mobile users. In the Extensions, VOIP settings; Media Security must be set to Preferred or Enforced, otherwise the encryption key will be different for the...

This sounds familiar! Check the SIP Line settings. Select Advanced and then SIP Advanced. Under Media, there is a setting P-Early-Media Support. Try setting this to "All" This may depend on line service provider but it is the solution for us.

Well Yes, there are both ADI and PLDS licenses. The IPO500v2 is working with r11.1.2.3.0 so the ADI licences has status "Obsolete" while the PLDS licences shown as "Valid" What I want is to delete the obsolete ADI licences bur this seems to be impossible with this IP500v2 and SD card. (It's...

Is the only way to get rid of these ADI licenses to Format SD card in Manager? The SD card is PCS 17 and is 10 digit serialFK SN instead of later PCS with 12 digit PLDS. Could that be it? Tested Defaulting config - did not remove the ADI licenes. Tested Recreate IPO SD card - did not remove the...