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BCM450 - Problems assigning Application DNs
This is an existing system, with 4 digit extensions in the 8000 range. The DNs have already been configured for the DSM modules, etc. So, I can't mess with those. I have tried to change some Application DNs to my liking before assigning them to the Contact Center CDN and Hunt...- notbulbous
- Post #3
- Forum: Nortel: Business Communications Manager BCM
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BCM450 - Problems assigning Application DNs
I've tried just about everything. I have to build a few new Skillsets and Hunt Groups in the system. I've tried multiple Inactive Application DNs, tried changing DNs, tried extension DNs, tried IP phone DNs. Every time I try to enter the DN into the skillset properties (when adding new), I...- notbulbous
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- Replies: 3
- Forum: Nortel: Business Communications Manager BCM
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Night Button
Make reception set the Control set for all main telephone lines. Ring Group 001 - (default) remove sets Ring Group 002 - assign vmail DN Night Ringing Service - Set to "Manual" Set Lines to use Ring Grp 002 during Night mode. Program Feature 871 on a button on the reception phone.- notbulbous
- Post #5
- Forum: Nortel: Business Communications Manager BCM
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tracking calls for an extension
If you want to watch real time, then use the BCM Monitor to monitor the incomming and outgoing calls. It can be downloaded from the client software page. If you'd rather have reports, you can push CDR data to another machine on the network or ftp server. You can set this up under Services >...- notbulbous
- Post #2
- Forum: Nortel: Business Communications Manager BCM
