yes, the caller id was working with the previous provider who originated the dialtone from a Lucent 5E switch. The new provider has a DMS 500 Nortel....for the life of it they can't get it to work. The carrier suggested to send the customer to Qwest dialtone and switches and they still can't...
not sure, but wiil check with the tech that was on site. The dialtone provider was changed and for some reason, the system will not read the callerid that is being sent.
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