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Thanks Marv, That confirms my suspicions since I didn't recall any feature setting for this explicitly. I'm going to run the sound system feed back into an extension through a Valtec pager interface. Then I'll have the operators put the line out into conference with that extention. I'm...

We are using music on hold to feed dial-in callers who listen to our meetings (listen only). However, the on-hold session times out after 120 minutes - exactly 2 hours. If the audtiors call in a couple of minutes early, they are disconnected for the last few minutes of a two-hour meeting and...

That's very interesting. are you talking about assigning the line to another port in programming? or are you saying punch the CO line down on a different pair that corresponds to a different port #? all six of our CO lines act the same way. Doesnt' that sound like a policy setting? Thanks...

Ok, i understand it is old and that newer systems would provide more control. So would you have any insight why silence on music on hold would cause the CO lines to hang up? Thanks, Kimball

Actually, not that. We have an output from an auditorium sound system mixing board producing standard line out connected to the violet pair in the Norstar punch block. It has the appropriate volt and amp characteristics of a typical music on hold source such as a CD player or radio. What...

We have a norstar 824 dr5 and use Music On Hold to enable auditing of conferences. When the hall becomes totally silent for several seconds, the lines will hang up. We cannot find a setting for anything that might control the held line silence sensitivity. Is this a known issue?