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Hi, We have a remote user logging onto the network via VPN software who can't seem to get to his email. He is running XP on his laptop and can connect to the network just fine, (internet, network folders, printers, etc.) but he cannot access his Lotus Notes (5.0.5). When he tries to open the...

We have several machines here with XP as the OS(mine being one of them) and several months ago, almost a year, there started to arise a problem with Lotus Notes. When the user clicks on the Notes icon, you get the splash screen and then it opens a window to have you select the user id to use...

Thank you for replying, shelbyville. I tried what you suggested, but it still shows nothing in her archives. It was worth a shot, but I think this user will have to live with the fact that she hosed her archive.

the archive is a local copy on her hard drive

Hello, We have a user who called me up to her office to tell me all of her archives were missing. When I looked at her folder name is had (archive)(archive)(archive)(archive)(archive) after her user name. Clicking on All Documents reveals only one archived entry, but if you look at the .nsf...

I have a user who archived within their archive not once, not twice, but 5 times! Now, I am trying to access the original archive to c&p it all but her archive archive archive archive archive is empty. When I look at the log, and select an archived email, it says document has been deleted...

Hello, I don't know if this is a coincidence or if there is an issue I should be concerned about with Notes and XP. Yesterday, one of our users who has XP Professional as his OS, lost his ability to enter Notes because he received the following message: Unable to open name & address...