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  1. ScottTech

    External users in a skillset?

    I know this is too late for xmas, but there is always next year... I've only tested this but you should be able to use an IP 2050 Softphone. This is a client which is installed on a PC that uses an IP license and installs like an IP2002/2004. I set it up as an ACD set, acquired it in...
  2. ScottTech

    Nested IF in Symposium script

    You should just have to add "THEN" to the end of your first IF line.
  3. ScottTech

    Setting the Number of agents displayed in RTD

    During our busy season, we'll have almost 300 agents logged in. Our call center didn't want to flip through 10 pages of Agent RTD (and 2 or 3 skillset RTD pages) and I was able to change a page on the web server to accomodate this. Within C:\Program Files\Nortel...
  4. ScottTech

    Track the whole call treatment

    Check your Call by Call settings: In the desktop client go to Reports & Displays -> Statistics Configuration -> Historical Statistics. Then go to the Call by Call tab and change the setting from None to either "Local" or "Local and Network" - which ever is appropriate. I do this for all of my...

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