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Ok, I’m going to assume that this system is using analog trunks. Is that correct? If so, then it sounds like the IP Office is not recognizing the “Disconnect clear” signal from the carrier. In the Analog trunk settings of the IP Office there is a section for configuring the disconnect clear...

Alright thank you, i'll take a look. Thanks !

The 2nd reply is more appropriate to me,thank You Westi! About the first one i'm little confuse on the way to get the call on the correct locale. Thanks !

Hello everybody,with VMPRO an Auto Attendant has been configured with 3 language options and callers also put on queue if busy,i have to do it like this : if a caller is in the English option the English announcement will be played in the other sense if a caller is in the Spanish option...

Thanks,but lunch it was an exemple . Imagine that the receptionists are busy by talking to a customer,not on the phone, but the Customer just standing in front of them discussing to something,it is on such case i want to put a caller on call queue . Thanks!

Ok,the HG is an rotary mode (the first post ringing and as is it an rotary mode the call is automatically forwarding on the next post ...). In the case all post are busy the caller will hear the announcement and will answer when users are free,on that step it's correct ! In the other sense for...

Manager R8.1/ VMPRO R8.1. Thanks !

Ok. Yes it is a HG call (the HG has four extensions) the first one ring after two times transfer to the next and and so one . Thanks,

Ok,could you provide me how to do it , for exemple if nobody is not available to answer a call ,the caller is put on a call queue,using VMPRO. Thanks!

Hello. There is a way to play a Announcement with VMPRO if no answer with a call (call queue...),i did it but it only when phone is busy. Thanks!

Ok,Sorry everybody for my misunderstanding for that feature or for all... but with the PRI trunk E1, i'm looking on how to route a part of numbers on an certain extensions while some are reserved to other particular extensions but every user can make outgoing call using. Thanks, Other suggetions.

Sorry ! I was doing all quickly,but i want to tell you,For a Pri trunk E1, i set an incoming call route for these different lines through the IPO,unfortunately i missed a lot of things on that configuration for the reason that only the numbers (Lines) that has been fixed on the IPO (Incoming /...

Hello,i have to set up a Pri Trunk E1 on IPO 500 V2,the system with the Trunk daugther card has already 8 channels, and 22 licenses is installed for that feature,in total 30 channels, correct ! but i got confused on the manager,between Pri 24 T1 and Pri 30 E1 what will best ?? (I heard about...

Ok great,thank you both. I 'll take a look on that document. If i understand well once i know what port to forward for a gateway such as Norstar VOIP Gateway ,only one public ip will be need, otherwise i will need a public ip assigned to each site (eg. 2 public ip address,one for Site A one for...

Alright,on the TFTP address field i put the @ of the computer running the manager IPO,thanks derfloh, i try both and still the bip tone,thanks amridll... i set it to MOH on the Announcement tab,about to see if the TFTP is active i do not know,how can i check that and to put the file onto the...

...(PCM 8KHz,16.. mono ) I placed up the music on C:/Program File/Avaya/IP Office with that Capital character "HoldMusic.wav" i made reboot on the system when trying to dial *34 on a phone still the ringing tone. If someone already experimented that feature,any idea would much appreciated ...

And also do i will need a pubilc static ip address from a ISP for NAT function (Port fowarding) ? Thanks.

Alright thank you Sir "Crowtalks",i know that the Norstar VOIP has 4 Ports FXS and normaly one port rj45 (ethernet port) for ip routing,as i do not have that product yet and also no conf.manual,i need to know on what port that i going to connect the MICS system phone ? Thanks,

Hello,a Norstar VOIP Gateway often use as an external box that interfaces to the Norstar CICS and MICS system,on the case that two systems MICS installed on two site to link these two system together a Norstar Voip Gateway could also be use ? Thanks,

Hello everybody,I received a Pri trunk from my ISP that provided me 30 channels. For 9 digital phone i have to route all these 30 channels,but i got a little confused because each digital phone has in individual incoming call that also also use for outgoing call,the problem is only 9 lines on...