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  1. gkittelson

    911 dialing help- IP office 500 v2 ver 11.0

    I didn't see if anyone mentioned that on ARS if "Dial Emergency" is selected for 911 it will override anything else that is being sent. I had a heck of a time figuring out why my 911 DID's weren't going out correctly for a client with several locations on one phone system. Eventually I...
  2. gkittelson

    Avaya IP Office -IP phone issue.

    Derfloh is right - I would bet money on DHCP issues and making a J179 h323 is just a bad idea!
  3. gkittelson

    Avaya IP Office -IP phone issue.

    Hi TnPtech, The IP Office is your SIP server usually if everything you're doing is local. Also, if you've been only been using h323 phones and now you have SIP phones you'll have to turn on the SIP registration in the IP Office as well. I hope you've done that (SIP trunks enable for SIP...
  4. gkittelson

    Exchange Online to retire Basic auth for Client Submission (SMTP AUTH)

    Link to Microsoft article: https://techcommunity.microsoft.com/blog/exchange/exchange-online-to-retire-basic-auth-for-client-submission-smtp-auth/4114750 In September of 2025 Microsoft will be getting rid of basic auth and with it we won't able to authenticate from IP Office to 365 as it...
  5. gkittelson

    VMPro OPUS Announcements to WAV

    When I searched online I found several programs that will convert the files to .wav or mp3. For your backup protocol might it be better to just back it up as they are and convert when it's needed?
  6. gkittelson

    Call Recording

    I have resold Xima Chronicall with my IP Office units for more than ten years. You just add the one CTI Link license and then you can keep all of the call reporting and recording on your own server and not have to mess with the Avaya solution. There are up front purchase or monthly...
  7. gkittelson

    UC Module Failure to Boot

    It looks like the drive is going bad, you could try reformatting it and reloading it, or you can take out the sata drive and try to get the information off of it if you need it for that client. Now my rant: Avaya should never have sold these units. They are abysmal and spontaneously fail with...
  8. gkittelson

    Networked IP office ringing over amplifier

    You would want to add a third party IP device license, and then install an IP Paging adapter or ATA at the remote location that could trigger the AMP. You'll also probably need a site to site VPN router to connect the two sites, or you'll have to have a way for the adapter/ATA to get back to...
  9. gkittelson

    Media Manager help

    When I have tried to install application server natively on small computers I have failed miserably at my efforts with several different micro form factor systems. The last NUC I got it to work on was a 5th gen. It's either a storage or NIC issue or it's unhappy with UEFI and Secure Boot in...
  10. gkittelson

    DID number assigned to specific button at reception

    There is no need for a group button. You can add it but it isn't utilized. You would put the user in the hunt group, and when the hunt group is called the phone will ring and the Hunt Group name will be displayed on the top as the phone rings. This is how we setup all of our clients. Another...
  11. gkittelson

    Voicemail-To-Email | Gmail and VMPro

    For all of our Avaya IP Office clients utilizing Google Workspace we have them send email utilizing the SMTP relay and have the authentication with a static IP address. Here is the google link for reference: https://support.google.com/a/answer/2956491?hl=en This way you don't need to...
  12. gkittelson

    FAX setup for DID number

    RSV23, just FYI incoming faxes with SIP should typically work fine, but more and more I come across some outbound fax machines, which when we try to send to them, they just won't accept faxes from our clients on sip lines. I advise my clients to get an email address to use instead when...
  13. gkittelson

    DID number assigned to specific button at reception

    I would suggest doing this by creating a Hunt Group and have the ICR route to that Hunt Group. When it rings the Hunt Group will display on the top of the phone and it can be handled appropriately without consuming buttons. Advantages to doing it this way is you can have multiple Hunt Groups...
  14. gkittelson

    IP Office upgrade from V9.0 to V11.X

    IPOSS is required for systems with: Server edition Voicemail pro/ preferred edition Voice networking licenses I always assume someone might have these and I want to under promise and over deliver, so advising they might need something that later isn't needed is nicer than saying, you don't need...
  15. gkittelson

    IP Office upgrade from V9.0 to V11.X

    Hi HockyPlayer28, I'm an Avaya partner and I would be happy to help you with the upgrade, etc. If you want to email me at guy@kittelsons.com we can discuss further. They will need to purchase a one year IPOSS subscription at a minimum to be eligible for the upgrade, and since the system is so...
  16. gkittelson

    No Audio on Calls going pointed straight to user in incoming call route

    You didn't mention if the AA or VM is on a standalone IP Office with embedded VM, an IP Office Server, or a standalone IP Office with a VM server. If this is anything but the first configuration - yes - your call is leaving the phone system and going to the VM device. Yes, paths would matter...
  17. gkittelson

    Checking my set up for DHCP conflicts

    Raoul's reply speaks to why I didn't go into more detail, since there are a hundred things we don't know about your network and how it works. If you can turn off DHCP on your router that is currently providing DHCP and the IP Office can provide DHCP for those devices, everything should be fine...
  18. gkittelson

    Checking my set up for DHCP conflicts

    As Derfloh said, not a good idea. You should only, ever, have one DHCP server on any single network. If your other DHCP server isn't capable of sending out the 176 and 242 DHCP options, the Avaya DHCP will make your phones work properly and give your other devices addresses just like your...
  19. gkittelson

    IPO Rls 12.1 Latest Updates

    I was "brave" and upgraded a server edition system and a 500V2 both to 12.1 using the ISO transfer for the server. It all went off without a hitch.
  20. gkittelson

    forward unconditional number from VMPro

    To change forward unconditional in the User section you would want to do that on the phone while that user is logged in using the feature button. VM Pro forwarding is only in VM Pro in my experience and you won't see it in the user fields. If you use the feature button on that phone to...

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