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you can do this through the "my phone app" on the utility server - assuming it is configured. https://xxx.xxx.xxx.xxx:8443/MyPhone/MyPhone it needs to be the IP address of the utility server not the phone it also depends what you want to do - sorry i have no experience of Cisco phones

Hi Henning here is the response i got from Avaya "This issue seems to be a known issue in CM 5.2 and in order to resolve patch 17402 should be applied. This patch contains also all fixes available in SP 17294". I would like to think this is fixed in the latest SP. Play it loud

hi All, I hope one of you can help me, I am installing 1xP, IPS and AES (4.2.1) CM 5.2 (17250) s8300 G700 and although i have everything working internally i can't get the 1xP client to dial to an external number. scenario 1 logon to 3206 using 1xP and i can choose deskphone and make calls...

I'm trying to get a rule to work in outlook 2007, basically i have 1 exchange mailbox and and another MAPI mailbox. so i basically have 2 "inboxes" when i run rules in the exchange mailbox it all works very well, however when i create a rule in the MAPI mailbox it does not run automatically, if...

Hi, Any ideas how i should program a route pattern to incorporate the extension number being sent out to the network for extension billing purposes? I have extension 750 which needs to call any number in the world, the route pattern it goes over is determined by ARS. the route pattern has a 4...

Yes, been using it for a week now, on CM3.1 with presence and video only crashed once but i think that was my laptop. Its a shame Avaya didn't "re-invent" the call bar view as it looks just the same as V5

Rockspop, Thanks a million downloaded the patch (using IE7) and it named the file correctly with a .gz and without the [1] which in turn enabled me to run the "update_unpack" correctly. Thanks again

Hi Rockspop, no when I do ls -l it shows the file without the .gz going to have another go and see what happens thanks for the quick response, i will let you know

Hi, no reason code but below is the output root@SIPserver> update_unpack 03.1.018.0-10013.tar unpacking file 03.1.018.0-10013.tar.... updates/03.1.018.0-10013/ updates/03.1.018.0-10013/ccs.conf.tpl updates/03.1.018.0-10013/config.xml.template updates/03.1.018.0-10013/event_config.xml.template...

Hi All, I'm Running SES 3.1 (SES03.1-03.1.018.0) and want to load the latest patch 10013. I have downloaded the tar file to the server but what is the next step? I did an "update_unpack" in /var/home/ftp/pub/ but it went through the process and then failed..... any help is always appreciated

1.5.3 is available on the support web site. it fixes many issues Andy

hi, I need to use an external NTP server. does anybody have a public address for one? I have found one but when i configure the time server settings on the 8300 it fails, (I have done a traceroute to the name from the 8300 and it resolves to the IP address so i have connectivity)and i have...

it is used to carry -+48v as the aux cable used too, for power fail transfer relay panel/power for attendent console. there is a document that explains all on the support web site but i cant find it!!!!! Andy

hi, not sure about the xmobile tones. to get the correct number format you need to "ch sys fea" and go to page 8 and change the following to look like this National CPN Prefix: 0 International CPN Prefix: 00 Life

Hi Shandy11, Just installed mine this week and had the same problem. in the trunk group form on page 2 do you have "numbering format unk-pvt"? if so I changed mine to "unknown" and changed the "ch public-unknown table" and entered my extension length, extension code, trunk group and CPN length...

You can get round this, if you add the softphone as a 6424d+ and use 1 key to show the feature "auto-in" and the next button down as an autodial with the feature access code. when an agent wants to go auto-in they press the autodial and the "auto-in" button will show the state. one way of not...

Dufus, thanks for your valuable input, you are right the announcement does play when the call is diverted (about 20 seconds too soon), I will keep trying to find a work around on this, maybe AVAYA have a "special option" they can turn on. Im sure that this request has been asked for before (my...

thanks for the reply dufus2506, its not that i want to play the whisper to the caller, i need to play it to the agent (off net) so they know who the call is for (the vdn). we have thought about CID in the mobile but they want to hear an announcement and it will most likely be going to a...

Hi All, Can you play a whisper announcement to a mobile or landline? I cant seem to get it to work. the scenario is this, a call comes into a vdn xxxx which has vdn origin announcemet yyyy. the cor has Hear VDN of Origin Annc.? y i have used this cor for the vdn, extension and the trunk...

sounds like test 146 (on the ds1 board) is active. If you disable test 146 and reset the ds1 board your DTMF tones should work on outgoing calls. good luck