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Can any kind soul please tell me what Error 07,010.43:11293 is on an 8400 Phaser ? The machine tells me to contact my dealer which I have done. I have had such problems with pale streaks that I am tempted to update the machine. Would this be wise ? Or will I find the same pale stripes on the...

I found the solution !! I was dreading taking the machine back to the sole Xerox dealership here - they sold me as new a machine which had already printed nine thousand sheets and that was defective. A Xerox dealership that didn't realise there was a paper count on the machine ! Dishonest AND...

thread723-1221096 I am getting the front paper jam. Doesn't matter what I do, the jam message remains. The machine is bloacked with the red light on. The paper jammed while doing a test and I have now got the multi-coloured 'quilt' peeling from my drum. My maintenance kit is coming to the end...

Can anyone tell me what difference there is in the output quality on the 8400 dp between Enhanced and Photographic ? And is there any difference in the amount of ink consumed ? To this naked eye, there is no discernible difference.

I have the 8400 dp and the stripes are a permanent problem. Just don't know what to do. Can anybody tell me what the differences are between the 8400 and the 8500 ? would changing to the new machines be a good idea ?

My highly reliable and very friendly supplier of generic inks for the Phaser 8400 no longer uses US Mail for delivery. This for me is a problem as courier delivery incurs high custom duties in the part of the world where I live. Does anyone know of a supplier who still uses US Mail ?

Can anybody tell me whether the jets are less problematic on the new Phasers - 6120 and 8500 ? What has been updated since the 8400 ?

However, you are at the mercy of Media Sciences to send the printhead." I have only good words to say for the after sales support from Media Science - and I don't even live in North America. It would appear Xerox's warranty re generic inks has changed since I last looked...

There has been talk on this list that changing from generic to Xerox inks can cause problems. Personally, I use generic inks exclusively and I find that I get pale stripes that come and go for no apparent reason. Guaranteewise, I think Xerox assumes responsibility for up to thirteen jets...

Can anyone please tell me what the improvements of the 8500 are over the 8400 ?

Back in May, Timothy Couch wrote: "As for the 8400 printer, my repair experience with that has been limited. " I have had problems with both 8200 and 8400. What I need to know is whether generic inks cause clogging more frequently than Xerox inks. Given that where I live, three inks cost 200...

I am having the same problem with my 8400 dp. The pale strips test is ok but the cleaning page has pale bands that move. I have on site guarantee but the Xerox dealership is hopeless. On the one occasion the technician came, he couldn't identify the problem. Repeated purges are extremely...

What is the procedure for pale stripes when the light stripes test shows all jets are functioning properly ? I have cleaned the wiper and the white release blade. In the past, the problem has cleared itself up but only after a lot of wasted prints.

I often find that with the USB connection, one file can for for some reason stop the print list. When the list is restarted, the file doesn't get printed. There's a usb driver update on the Xerox site but it is too old for Mac Os X 10. 4

I'm reluctant because OEM inks cost 200 usd per box of three here ! Thanks for answering my question. Given that 8400 inks are more costly per printed page than those for the 8200, I can't help wondering if it is necessary to do a cleaning cycle for all the colours when just one jet is playing...

Is there a Jetfix file for the 8400 ? I am getting pale stripes and I am reluctant to do a purge.

TCouch Thanks for your very helpful reply. However, you can't help wondering whether even at the prices you quote for Colorstix it is reasonable for so much ink to be wasted on purges. I don't know how much ink each purge consumes - but it is a hefty percentage of any given ink block, each of...

The black jets are on the bottom of the printhead faceplate and the generic inks create alot of scum residue which runs down the faceplate causing the black jets to fail" What's a user supposed to do ? I live in the Caribbean and here the local Xerox dealership sell packs of three Colorstix at...

In December, I wrote to Xerox at 800 Long Ridge Road Stamford, Conn. 0690 but have never received a reply. How do I contact the Customer Advocacy Team for the European/French market? Three weeks ago I was getting light stripes despite the fact the pale stripes test page was perfect. I...

I live in the Caribbean. In September I bought a Phaser 8400 dp. The local Xerox man brought the machine round but after a couple of days, I started getting the error message 06,000.41. At the same time I realised that the machine, far from new, had already printed some 9000 pages. I kicked up a...