Search results for query: *

Hi, Given the problem we've got with our Phaser 7700 (see a few threads down), I'd like to find a tech in Houston who could repair this. Does anyone have a recommendation? Thanks! Naomi.

Hi, thanks for the reply. Yes, its definitely Error 20 - here's a photo of the error message: I powered it off last night, and removed network cable, but same problem this morning... If it is a HD error, can I replace it (I know how do to this in a PC, but never tried in printer...) Thanks...

Just to be more specific, the clicking noise is from the area where the network cable etc plug in. Thanks Naomi.

Hi Michael, Thanks for your reply. I tried the 2nd BTR Motor test and that's fine. It prints various diagnostic pages just fine. But the readout still says Error 20 IDE Disk. I can hear a clicking sound from the top of the machine when its booting up, and then it just shows the error message...

BTW - it will go into diagnostics mode - if I can do anything from there... no errors reported...

Hi, Our phaser 7700 had been working fine. Came in this morning, and it was stuck in self test. Switched it on/off and keep getting Error 20 IDE Disk. Does anyone know how I can save/change/reset the hard drive, or any other steps I can take? Thanks! Naomi.

I replaced the print cartridge and that fixed the problem!! Thanks for your help!

Hi ntxeroid Thanks for your reply! I did as you suggested and swapped the yellow and cyan print cartridges, and the smudges continue in yellow. Does that mean I just need a new blue print cartridge or is it the rollers that are around the print cartridge? Sorry to be so dumb about this, but...

Hello, I need some help with a strange thing that our Phaser 7700 has started doing recently. Every page that is printed in color (does not happen with pure b&w pages), have blue smudges along the edges of the paper. I have run all the cleaning, print quality tips etc, and wasted a lot of...