Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
Avaya Definity
Hello. Have a client whose calls are dropping. T1 provider says it's not them. Alarm report shows "Maintenance" PRI-CDR. Warning. What's that? Is it carrier related as I think it is?- Fony1
- Thread
- Replies: 1
- Forum: -General Telephony discussion
-
Nortel Call Center
Ok. Didn't see that option under CC.- Fony1
- Post #6
- Forum: Nortel: Norstar systems
-
Nortel Call Center
I meant X740 is hunt group 1. Members of skill set 01.- Fony1
- Post #4
- Forum: Nortel: Norstar systems
-
Nortel Call Center
I meant the Call Center Skill set is enabled. So AA prompt 1 is transfer to X740. Skill set 1 extension.- Fony1
- Post #3
- Forum: Nortel: Norstar systems
-
Nortel Call Center
Hello all. Inherited a customer with a Nortel MICS with ACD. They use to use Call Center. Disabled & now want enabled. I checked the members in hunt group & the skill set is enabled. Prompt 1 from AA routes calls to this hunt group. Even thou the agents are not logged in, calls ring to all...- Fony1
- Thread
- Replies: 6
- Forum: Nortel: Norstar systems
