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  1. betty1332

    Nortel Option 11 ACDN error

    Also, here is the screen capture, but as this is the site's main number, I've called for outside help. However, if anyone has any comments/suggestions, always good to learn/know for the next time. ACD DNS AVAIL: 276 USED: 24 TOT: 300 REQ PRT TYPE ACD CUST 0 ACDN 6600 TYPE ACD...
  2. betty1332

    Nortel Option 11 ACDN error

    Thanks for the quick responses....the NCFW is x6999 which is the VM access number....voice mail system appears to be up. I'm guessing I may need to call in a vendor on this, just was trying to resolve myself. Thanks for the input. Beth
  3. betty1332

    Nortel Option 11 ACDN error

    Hi all, I'm an Avaya gal, learning basics of Nortel, and could use any help/expertise. I have a report of a main number at a site getting continuous ringing. I don't see any errors on the trunks, but the number, x6600 gets an error that says it's an ACDN......what does this mean and what needs...
  4. betty1332

    How much does Avaya charge to load DST patches

    I just had 2 sites upgraded by Avaya techs, they charged $100 site visit and $300/hr per tech - double time since the work had to be done after hours....plus materials, between $2-3K each, so nice job!!!

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