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I am currently working on an older BCM400 ver 3.6 and I am trying to get Historical Reporting to work for the customer - but the problem I have is I only can retrieve data up to year 2008. I am working on getting the BCM upgraded to at least 3.7 but in the meantime I remember reading somewhere...

I am in the process of installing a digital recording/logging system. The Recording application is looking to pull the SMDR info realtime. The only way I have pulled SMDR before over TCPIP is using FTP access to pull it (like with Revolution RSI). The recording program is asking for an IP...

What I did was add the phone numbers to the CLID Routing Table in the CallPilot Manager. From there I created a skillset that played a forced "number not available" greeting and then straight to a disconnect... Works like a charm now...

Thanks guys... so I pretty much need to let my LD provider block them for me? I was hoping I could block them... These numbers apparently are fax machines or modems just dialing one of our toll free numbers over and over.

I'm sorry I did not word it correctly - this is what I was trying to say: I have a BCM400 with 2 PRI T1's. I was asked to block 4 specific long distance numbers - so that they would NOT have access to our phone system. In other words when someone from a specific number called one of our Toll...

I have a BCM400 with 2 PRI T1's. I was asked to block 4 specific long distance numbers - so that they would have access to our phone system. My question is: Where would I configure this? I was told it would be in custom call routing - but cannot find any entry or filter that I could configure...

http://www.westcon.ca/prodinfo/nortel/PDFs/BCM-3.0-base-systems_trays.pdf

I just talked to our field tech today and he stated that this issue has really spiked in the last month or so with these older BCM 400 systems (he has been called out about 6 times in the last month with the same problem). The Product Advisement can be found here...

The owners of my company have put a little pressure on me to find out if our authorized Nortel support techs are giving correct information.. Our current system - 1 BCM400 w/ 2 PRI T'1's 1 BCM Expansion Cabinet System is full capacity with the 2 T1 interface cards, 3 DSM 32 cards and 1 GATM...

When we upgraded to 3.6 we noticed that the Hands Free line was removed from all 7316's and both intercom lines were moved down. Are you sure that is not the issue here?