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Dirk, For accessing this Service Observing feature from an outside line what you can do is open the remote access with proper Barrier code and Auth code and give the rights only to do the service observing feature. Regards, Defman

Newterm is a very famous command, I donno whether it is published in any manual. It is just to change the terminal mode. regards, Defman

I dont think that the system will disconnect the call but it can give a alarm on an extension if you programme it. You can put a timer on short holding or long holding time. You can define the ACA in the System parameter screen(first page) , You define any referral extension (logical) and then...

Just an question to the points mentioned by Kris for blocking what if the customer has more than one trunks for the incoming call? In this situation when the calls lands on the other trunk it definetely land on the extension without going to the VDN. What I suggest is we can do the ars digit...

Jason, Check the same in the system parameters customer option page if it enabled there you can use it or else you need to call up for the RTU. Regards, Defman

Pois, The garbage will be because of the mismatch in the baud rate. check the baud rate setting on the definity & on the DSA

What type of Trunk Lines are these? CO Lines or Digital Tie Lines? Regards, Defman

Phonia, If u dont mind can u send the error list to me.n My id is vijay_mi@rediffmail.com Thanks

Go for Nice Systems Voice Loggers which stores records conversation in a Digital format & keeps all the information of the call. It is best integrated with Definity. Regards

Yeah there are number of VoiceMail system one is from Voicegate. Regards

You can give a Feature access code to work this feature without using the keys of the voiceterminal. Regards

Hi ricancanes , While forwarding the call dial the Fac of call forwarding , then the ARS Code(Eg. 9) & the outside number. Regards, Defman

Soz, You can press # after u finish dialling the number and then punchin your auth code. Check it out it will work Regards, Vijay

Correct, Here it my Definity it is no. Regards

No it may be any number suppose my cell number and if I dont pick it in certain number of rings it shud come back to the voicemailof Definity. Regards

Dear all, What if the dialled number is busy & I want this line coming back to my Voice Mail is it possible. Regards, Vijay