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Anyone have any ideas on this? Just informed it is still happening. List usage for 2576: list usage extension 2576 LIST USAGE REPORT Used By Intra-Switch CDR Assigned Member Pickup Group Group Number 3 Member 3 Station...

CM Version 2.2 Phones are digital 2402 model and CM5 This is a first for me. Two extensions cannot be removed from "HOLD" by the attendant. The only way to remove them from hold is to wait for the hold-timer to expire. The 2 extensions are not new, have never had an issue before and are set...

thanks alot! i will do this after hours then POD

Hello everyone. Does anyone know if upgrading GUI files requires a reload or affects performance in any way to the end user? I did an IOS upgrade and forgot the GUI files. thanks in advance POD

How do I know if I am running SIP or SCCP in my Callmanager and Callmanager Express solutions? I am kind of new to this and need to figure out some security related issues in my offices Thanks

Is there any way to send the digits collected in a vector to an email application or address?

Nice! thanks for the help

I am trying to add all my organizations extensions to the intra-switch-cdr page but can only populate the first 198. It says 198 of 5000 administered but only 2 pages are available to populate. Any ideas on how to administer past page 2? Thanks in advance POD

communication manager 2.1.1

I am currently using MOH and wanted to know if there was a way to enable three "beeps" instead of silence when MOH is disabled. cant seem to locate any parameter thanks

the only way to "trick" the system is to send the call in the vector out to the PSTN and back in. for example: route to "full ten digit" instead of four digit extension. this sends the call out and comes back in as a new call. we have alot of these here and this seems to be the only way to do...

i created a translation pattern labeled 9XXXXXXXXX and 1911XXXXXXXXXXXXXXXXXXXX so that if someone dial 911 or 91911 "which was the real cause of the problem", this forces the callmanager to wait for additional digits for sending the digits. this seems to be the best way without affecting...

we have an 8700 and a cisco cm connected via Qsig tie line. is there any way for the 8700 to see any calls coming over this tie line as an internal call? name is passed but the coverage follows external call rules

any way to find all stations with an AUX button?

marcell perfect. that is exactly what i was looking for. who's better than you?

i cant go into ch sys fea because i do not want this applied universally. the problem is they are assigned to 2 hunt groups so would i need to create a button for each hunt?

Can anyone explain to me how to set up aux reason codes by using designated buttons. i do not want to implement for my entire call center, only for two hunt groups. Thanks

I have an Avaya s8700 and Cisco Call manager connected via QSIG trunk group. I am able to 4 digit dial between the two with display, however the Avaya sees any calls from the Cisco as an external call and any coverage path with internal parameters doesn work. any suggestions? Thanks POD

yeah. dont let avaya install it. we are going on a year and we still have problems

i am pretty sure they arent. i will activate a trace and see if that shows anything. obviously, if they are physically logging in and out then the agent ID would need to be entered. thanks for the help