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hi, i have had this happen. sometimes it thinks the last person on the application is still on. we have had to reboot it.ajk

thanks Acewarlock, appreciate it :) AJK

Hi Sandyml! Thanks for helping me out. I found the mistake. The first acd routed to the second but as it turned out the second acd for some strange reason routes (NCFW) to the mail system via an acd and not the menu for the overflow or in doggy language, rollover!! Anyway, thank you for taking...

ld 20 prt dnb directory number xxxx look at tn number ld 20 prt tnb tn x x this will show you on key 0 and 1 if they have been doubly assigned. Also if you see two tns listed after doing a prt on the dnb then you will know one phone has the two numbers on it. AJK

Hi, I am still having the problem. The rollover acd gets the calls only when all agents are busy on the primary but when there are no agents on the primary logged in, the rollover acd gets no calls even when available and the calls are routed directly to voicemail. The config is as follows...

Hi Sandyml, no this system is call pilot, application server and option 11. The funny thing is is that the rollover works if all the agents are busy on the main acd but when they are not calls are routed to voicemail. I have IFDN, OVDN and NCFW all routing to the rollover so I really have no...

Hiya John, good to hear from you! I actually do have NCFW going to the rollover so I dont really understand how voicemail is being hit at all. Hmmm! AJK

Hi All I am having a terrible time with an ACD rolling over. The situation is there are three ACDs; one for the main number/menu, one for the rollover/menu and one for the rollover agents. The rollover works when all of the agents in the main are busy. It does not work when there are no...

Thank you for all your help! What a crash course on call pilot! AJK

Hi, I have looked in the Application builder and I tried looking into Password Check but that doesnt look right.I have also tried looking at the properties of the menu/announcement services and cannot find where the passwords are set. I know this seems silly but I cannot find them! Thank you for...

Thankyou Iretrievers AJK

Good day All Where do I reset passwords for mailboxes on the call pilot and announcements. Is the default for the mailboxes the same as MM (ie. 22xxxx)? Thank you for your help.AJK

Hi, I think you need to build them in ld 88. There is lots of info on this site on auth codes. AJK

Hi John, turned out to be a glitch when copying and pasting! Wait five seconds after pasting then left click; go figure! Anyway, its built, now I have to go to the option 11 and make the ACD. When I try to save the app though I get the message: Incomplete applications cannot be put into...

Hi John, when I try copying I get a window that says: The application already contains a block called whatever_Name. Would you like to change the name to whatever_Name1? I am scared that if I commit to a new name that the original name will change and mess things up. I am doing a ctrl a...

Okay, I am getting somewhere but is there a quick way to copy blocks? Thank you for your help. AJK

Hi again, I found 5003 on call pilot under service directory number. The name of it states Voice Item Maintenance. Thank you for your help. AJK

Hi John, okay its installed now. I need to make a menu application similar to another. Please can you tell me how I find what the other menu looks like? I have been able to find the announcement ids but when I look at the menu ids they are identical to the announcements! I asked the lady who...

It is always best to have a common ground or then a potential difference is created. The errors will point you in the right direction. AJK

Is it a real number or a phantom? Is it going to Meridian Mail without ringing the phone first? Is 73XX part of your standard numbering scheme? BTW I was wrong what I told you about the cdp table. I should have said IDC. AJK