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  1. Nipponia

    ICM 6.0 Limitations of Agents / Calls

    Does any one know a CISCO Documentation which gives information of the maximum of calls per hour / maximum number of agents / maximum CTI Connections for different kind of configurations. We are using ICM 6.0 with 5 Servers; 1 for Administration Workstation 2 for ICM / CTI OS Client / IPCC-PG...
  2. Nipponia

    Producing SLA Reports from ICM

    We started with ICM 5.0. In this version we also had the problem, that it is possible to implement only one Service Level to a Service. Actually, we wanted to serve the customer 2 different Service Level. We upgraded to ICM 6.0 - with the possibility to define ten different (we can chosose them...
  3. Nipponia

    Symposium Express 2.50.03C / GRTD 1.54 on XP Professional

    Hallo, has anyone ever tried to run Symposium Express Client 2.50.03C and GRTD 1.54 on XP Professional? Does it work? If yes, have you got some information about thie implementation? Does it work with VM Ware, if we simulate NT 4.0 on a windows in XP? We migrate to XP Professional before we...
  4. Nipponia

    QSIG meridian => CISCO / Signalisation Voice Mail TOPCALL

    hi nortic sorry for late reply. yes, we use steering code DSC, but we already set the DSP to DN before. May it help to change RCLS in the QSIG Route from EXT to INT?
  5. Nipponia

    QSIG meridian => CISCO / Signalisation Voice Mail TOPCALL

    Hallo wayne67 thanks for reply yes, when the call goes to the Top Call (from meridian, QSIG ROUT 9, gateway, CISCO Call Manager to Top Call) What do I get? Top Call ask for the Password and doesn't start with my announcement. In Top Call my user is correct. It works if I forward the call from...
  6. Nipponia

    QSIG meridian => CISCO / Signalisation Voice Mail TOPCALL

    hallo all. I am new here in this forum. I hope that anyone can help me by the following problem. General Information: meridian Option 11 Rls. 25.40 CISCO Call Manager 3.3 Gateway CISCO 3640 all DN's on the Call Manager are programmed as DSC on the meridian with an RLI ENTR0 to QSIG ROUT 9...

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