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Any idea on how to decipher would greatly be appreciate. Option 11 ERR5101 BUG5327 BUG5327 : FFFF0202 0000000C 00000004 00000004 00000000 00000000 BUG5327 + 1066E100 10CA0B96 10C9DBE2 10C9D5AC 10C9D4F0 BUG5327 + 10C9BE50 10C9BA42 10C9B97E 10E3F652 10E3F2A8 BUG5327 + 10E3EF50 ERR5106...

I do have a DN that is configured for DN 4567, on our "Support Center" phones. As for the RightFax numbers, we receive them from the CO, and they are steered to RightFax via LD.87. Because I not sending out a "Caller ID" number the outgoing calls are defaulting to the number assigned by the CO...

OK I found a prompt in the RDB called "CTBL" which stands for "CLID manipulation index". Now the 10 million dollar question is which/where (LD xx) do you program it up in? Old Nortel boy.

I have RightFax working a NI2 PRI running off my CS100M. Is there a way I can make the PRI have a default "Caller ID" (937)123-4567. What I want to do is assign a number to all outbound calls. I will then put that number on our "Support Center" phones so if they get somebody calling them on that...

You might want to post this in the "Nortel: Symposium Call Center Solutions" forum. Old Nortel boy.

Did you added x-2000 as an SDN in Call Pilot? Old Nortel boy.

You might want to post this in "Nortel: Symposium Call Center Solutions" forum Old Nortel boy.

You need 1 music trunk in each network group, otherwise some groups will have music and other will not. Old Nortel boy.

Your SPN should be SPN 11, not 911. Nortel all the way.

NWS0401 l s c: u1 u2 un A fault has been detected on: 1. PE card L s c (u1, u2, do not appear in the message), or 2. PE unit L s c u1u2. If a card or unit number is preceded by a minus sign, the card or unit was disabled. The fault may be: 1. PE card l s c peripheral buffer on the shelf 2. SL-1...

You need to use SFA in the CLS. (SFA Second level Forwarding Allowed). See NTP 553-3001-305 Nortel all the way.

You SPN should on be 11. Callers pick-up their phone and dial 9 (AC1) access code, then 11. Nortel all the way.

In your CLS change IRA to IRD and OLA to OLD now test it. Nortel all the way.

Below is from a Google search pdt> help usi usi usi UNISTIM related commands: UNISTIM related commands: usiSetPhoneRudpRetries Set RUDP Max Retries Count for IP sets usiSetPhoneRudpRetries Set RUDP Max Retries Count for IP sets usiGetPhoneRudpRetries Get RUDP Max Retries Count for IP sets...

It there a replacement for OTM (Optivity Telephony Manager)? Nortel all the way

First plug a phone in, make a call, and receive a call. If it works it their problem. They may have their equipment programed to do rotary dialing for out calling. Try changing in the CLS from DTN to DIP. I've also have troubles with the baud rate setting once connected. They need to set it no...

Print out a complete TNB, then use a search command for "KBA 1" or "KBA 2". I use MS word and the "replace" command (replace "KBA 1" with red font KBA 1) Pretty easy to scroll and look for them, they are all red. Nortel all the way

Print out a complete TNB, then use a search command for "KBA 1" or "KBA 2". I use MS word and the "replace" command (replace "KBA 1" with red font KBA 1) Pretty easy to scroll and look for them, they are all red. Nortel all the way

In LD 15 check "OPT" look for "CFO" (Call Forward Originating) change it to "CFF" (Call Forward Forwarding). Either the [b]Originating[/b] or Forwarding party’s Class of Service is used to determine access to services or features on Call Forward Nortel all the way

This is a string sent by your modem. Make sure your moden is set for "Dumb" mode. Nortel all the way