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  1. fizzywig

    Changing Reason Code status and resetting "Time in State" timer

    CallCenterChris We upgraded to the Aspect 6.6Sp2 Cm04 and the functionality you are after did work, and my agents and managers were excited because we were also wanting the timer to reset each time the agent changed reason codes. However, Cm05 upgrade in Nov, it no longer works. [sadeyes]
  2. fizzywig

    Aspect 6.6

    I work for a pretty large call center with site across the contry. We have been running 6.5.1 for a couple of years. we are upgrading next week to the 6.6v. However, our center core was upgraded ahead of schedule "accidently" about 6 weeks ago. The documentation says the new 6.6sp2 CM04 runs...
  3. fizzywig

    50-50 call routing

    Do not know if you ever can up with a solution but you could have your carrier split the calls? Works for us.
  4. fizzywig

    Music on hold dead air

    Does the device allow you to set it to repeat. Sounds like it play through then stops. Mine is set to repeat all.
  5. fizzywig

    How do I change a number in a speed dial list

    I don't know, this is what the instructor said at the Nortel Training. Just passing it on. Much like the changing of ACD phone, they say that can also cause corruption.
  6. fizzywig

    cannot delete a terminal number

    When you print the tn does the prt look ok? I had one recently that was populated and generated by the pbx. Some other things where going on too but we had corruption and had to parallel reload.
  7. fizzywig

    Good place to purchase Nortel equipment at a good price

    Aero-Tech 24280 Sherwood Center Line, MI 48015 1-909-461-1400 Sales Rep is Mark Zanelli
  8. fizzywig

    How do I change a number in a speed dial list

    Just an FYI...Nortel says never ever change speed call list always out and rebuild. You can cause corruption.
  9. fizzywig

    2616 CT cordless

    We tried one of the 2616CT for supervisor phones, so that they could walk the floor and observe agents at the same time. It would cut off after a certian time. You might try Aero-Tech 24280 Sherwood, Center Line, MI 48015 Sales Rep is Mark Zanelli #1-909-461-1300 we buy ours here.

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