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I would highly recommend a terminal program called ZOC-- by far the best I have used.

New install of Contact Center 7.1, stand alone sever, all software loaded ok but I can not browse to the web admin page-- just get page under construction-- any help would be appreciated!

Finally got Sip trunks from Nortel rls 5.5 to voip carrier working--only to find dtmf is not being passed-- look thru patches--no help-- any ideas

Thanks, just wanted to confirm they had to press button to see number --- and that it does not change automatically when picking up call as they said it worked before

Norstar ICS, customer has caller id, stopped working--found we had to install 4 db pads on line to get it working 100% again--customer now tells me it used to show name and then when they answered it would show caller id number--- I can get it to show name or number but not switch to the other...

Cant get this working-any help would be appreciated-- cs 1000 (opt61) rls 5.5, have a separate node built with CP-PM sig server for sip trunking to Telco--calls connect but only 1 way audio, Telco did a sniff and is seeing the ip address on the media card in the main node and is trying to send...

Yes nikeair I have a separate SS in its own node for the LD Sip---I do have the patches installed (3 of the 5 anyway. other 2 were not available--status "vod" whatever that means) You may be right because uri was blank and we almost had it working (calls complete but 1 way audio, carrier said...

also trying to get sip trunking to carrier working,seems the carrier sees ip address coming from my media card instead of node address so we get one way audio-- enabled the sip redirect box and it made me fill in e.164 settings (Public E.164/National domain name and Public E.164/Subscriber...

Does anyone know if it is possible to change the ring cadance on the ring again feature--Nortel cs1000, rls 5.5- I need it to sound more like an normal incoming call ring- tried ld 56, no luck.

Any way to setup a one key acd login-logout? Now the customer presses login key,then has to enter agent #, then has to enter password-- They want to just press 1 button and be logged in/out norstar mics 6.1 call pilot 100