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Hi I`m trying to enter to PDT for recovering a Meridian password, but when I enter Ctrl + PDT the PBX doesn´t understand this command, I think the PBX is an option 11E because It has a CPU/Conf card, the option 11E just came with release 20, I dont If there another way to enter in PDT or Am I...

I`ve got a CP 2.0 and I want to implement an option to allow external callers to be routed to an external number, Meridian Mail has an option in Voice service administration called CL (calling number) that can dial a external number, I dont know if the CP has this option? I was seeing in the...

I´ve got a CP 4.0, And I configured Desktop messaging with outlook, I just can receive fax and voice messages on outlook, But I cannot send them. the customer has a private domain (without .com), The FQDN and the whole CP server name are the same. The mailboxes are as follow...

Ok... I reboot BCM and Web Host PC but the error continues, I´m going to try installing the Reporting for Call Center software in another PC, The manual mention that the SQL Historical Database is stored in a standard MySQL database, Could I check If all the database is in the SQL directory...

Do you want to do it through terminal TTY? If so, You can programm: cls FNA ftr fdn 7000 RCO X X= You can programm RCO cycle to forward when no answer after 1 ring to chang the RCO 0,1 or 2 in ld 15 reg chg type RDR OPT CFF CFRA DSTD PVCD CWRA MCI FNAD FDN FNAT FDN FNAL FDN CFTA YES CCFWDN...

Thank.. I´m going to try a let you know

Hi I´ve got a BCM 400 Release 3.6 with Professional Call Center and 8 skillset programmed, All the reports were working fine but now when I try to generate the Abandoned Call Report for any skillset or If I try to generate any other report including all the skillsets at the same time the...

Thanks..I created the CDN as Multimedia Messaging and I run the wizard, The CDN was acquired by CP, But I forward a extension the CDN I just hear a fax tone I dont hear the mailbox greeting, When I see the SDN details the media type appears as: Fax, and I just can select fax or speech...

Ok.. Then Do I forward the user extension to a voice messaging CDN, and once the calling hear greeting can send the fax?

The "Manual Meridian 1 and CallPilot Server Configuration" for CP 4.p page 107 mention "Users who have fax capabilities can have one DN that serves as both their regular extension number and their fax number", but It never mentions that I can receive voice and fax on the same DN, I think that...

Thanks for your answers, When a extension is forwarded to voice messaging CDN It just receives voice messages If I can´t send a fax always receive erros on my fax machine (I think callpilot never send the fax tone the fax machine to establish the connection), When I forward the extension to...

I'm trying to setup fax on desktop for a CP 4.0, The guide Meridian 1 & CP Server Configuration tells me that users can who have fax capabilities can have one DN that serves as both their regular extension number and their fax number. The user’s phone must be forwarded to the Multimedia...

lretrievers Thanks, I installed The PEPs and finally I can receive message in outlook, But I cannot send message using outlook (even If I reply over an incoming message) I receive a message from Postmaster@CPname.domanin telling me that the message couldn´t be delivered: To be able to receive...

I re-establish the channel then the CP up (trough from client PC)

I remove the PEP and reset the password and I could login with 124578, Now I´ve got a new problem, I put the channels cortesy stop then I installed the PEPs, Now the CP doesn´t end up from booting, If I see the channels in the PBX appear as disable by the sever, I cannot login to CP to enable...

I`m a vendor and I have the tools password, I did the password reset, But anyway I cannot do login, I´m thinking that the CP data could be corrupted

If I resinstall the CP server software Does the password goes to default? I´ve got to procedures: * Reinstalling CallPilot server software *Rebuilding the 201i server from the disk image What should I use?

But I follow the procedure: Start -> Programs -> CallPilot -> System Utilities -> Support Tools And I didn´t work, Do you think that I`ve got to reinstall the CP server software

I Tried with mailbox 000000 and password 124578 (default), But It didn´t work

lretrievers You were right Call Pilot didn´t have PEPs installed, I installed the PEPs and the CP reboot, but now I cannot enter to CP, It seems that the password changes, I´ve got a procedure for recovering the password but it didn´t work. Is It posible that the CP database was corrupted when...