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Hi all, I've set up VM Pro sync between Primary and Secondary servers many times, but this configuration has be stumped. The Primary and Secondary are separated across the public Internet. The Primary has LAN1 and LAN2 interfaces configured. LAN1 faces the trusted private side and LAN2 is in...

I did figure out a way to accomplish this. For all the members of the IT Help Desk, I turned on Announcements. I set the first Announcement to 0 sec and disabled the second Announcement and Repeat Announcements. Then in VMPro for each IT Help Desk User, I added a Queued Start Point. The Module...

Per documentation, "Calls to a hunt group of which the user is a member do not use the Do Not Disturb Exceptions list." budbyrd - thought about the extra digit approach and using short codes to route calls to the first four digits of their extensions to the IT Help Desk hunt group...

HI gurus, Hope you can help me out on this one. Customer has an IT Help Desk Hunt Group. They want all help desk calls to come through that Hunt Group and do not want their employees to be able to call the individual members of the IT staff directly. That's pretty straightforward - just set...

Travis - thanks! The Coverage Appearance idea works great. Star for you! So I added a Coverage Appearance feature button for the Boss to the Secretary's user profile. Then I set the Boss to DND and added the Secretary, all the other members of his department, the CFO, and the CEO to the DND...

So the "VIP" users would need to call the MADN number instead of the Boss's advertised extension, is that the gist?

Hi all, I've got a unique twist on a Boss-Secretary setup that I'm struggling with. Basic Boss-Sectretary setup where all calls to the Boss need to be answered by the Secretary. The Boss's phone should not ring for internal/external callers. Pretty straightforward, just set Call Forward All...