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I have a need to change the main greeting of our system. In UM4730 voicemail, it is identified as a transaction box ID 9600. At least I'm pretty certain that is where the main greeting is. All the other tricks I know about changing voicemail don't seem to be working as when I dial into the...

And it does work! My Message timer for each announcement in AADT was set for too long. Thanks!

I have set up a VM box (8001) for a caller to leave a message while they are in the queue if they would rather do that than to wait. Ideally, I want them to press 1 to get transferred to the VM box. I know how to do this on a regular voicemail subscriber line and even for a transactional box...

Thanks for your help. Is it possible to have the Hold music play during the pause? Or is there another way to have the hold music play between announcements?

CCV 1 looks like the following: 1. Pause 6 2. Queue To Split 1 3. If Not Queued 0010:01 4. Announcement 1 5. Pause 30 6. Announcement 2 7. Pause 30 8. Announcement 3 9. Pause 30 10. Announcement 4 11. Pause 30 12. Goto CCV 0001:10 (basically a loop) 13. End CCV Maybe I don't...

I am trying to figure out how to transfer a caller to voicemail after they have been waiting for 15 minutes on my ACD. I believe I am looking for some type of combination in the CCV. Perhaps multiple CCVs until I get to 15 minutes of announcements/pauses? Also, as a side question: When my...

Thank you for your help. Can you point me in the right direction of those programming changes? what form is that?

Excellent. Thanks for your help. Now where in programming do I find the settings to connect a recorded announcement?

I've got an NEC SV8500 and wanted to know if it was possible to set a custom wake-up message, whether by a voice message or music playing... Thanks for any help!

Feature, 8 did the trick to turn on "DirectDialPad" Thanks, PFD45!

No, I am not looking for speed dial. I used extension 3500 as an example. I want to be able to dial any phone number without picking up the handset or hitting the speaker button first.

belevedere, thanks for responding. You always are very helpful. This is an NEC 8500. On a digital phone, without picking up the handset or hitting the speaker button, I want to press 3500 and get my associate down the hall. He can do this, but I cannot. I do have a different SFC than he...

I know there is a way for a user to start dialing on the keypad of the dterm and it will call an extension. For some reason, I have a phone that is not able to do this. However, there are other phones at this org that can do this. Not seeing the difference in programming in AKYD... Help?

I have an SV8500 with a station (7308) that doesn't work, no DT. I ran RLST to try to release, but the status is Lockout. Where do I go from here?

Hmm...not sure. I ran LFRS and there is no data. Might there be another place?

We are unable to place calls that start with the toll free 844. Where might I add this to the switch?

Thanks for the help. I re-ran LCDD routes 10-30 (these showed up on LRTD) and still nothing was on the report. Must not be setup here...

The toll-free goes to a VM tree (an option from that VM tree is to go to the ACD). ACD pilot is not changing. It's possible I don't know how ACDD works, but when I run LCDD, choose, day mode, RT 1 through 9, DC 0000-9999...I get no data.

I don't believe that's it... Didn't look like there was any data there...

Nec 8500