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  1. kxpatte

    Restrict extension to extension calls

    You should have your extens and agent id's setup with a different COR than your VDN's. You then can use Calling Permission on page 4 or your agent assigned COR to allow or disallow calling to those COR's.
  2. kxpatte

    IP Agent upgrade to one-X agent

    The problems with the AUX reason codes were resolved in the latest update to OneX Agent 2.1.09184.0 this can be found on the avaya website to download. We had same issues, this resolved it for us.
  3. kxpatte

    custom announcement used in wait-time step

    I now know I didnt make myself very clear with my question. I would like to have different custom announcements depending on what vector the caller will arrive at. I cant use a Val announcement since caller would have to wait for the announcement to complete before being answered by a rep.The...
  4. kxpatte

    custom announcement used in wait-time step

    I have a request from a user that would like to have the callers be able to listen to a custom announcement instead of MOH while in queue. How do I set this up and what kind of equipment would I use? I dont want to effect the current MOH for the other users. Vector Step: wait-time 30 secs...

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