I would like to recover an ACD number that is no longer in use. According to Sinner2 from thread965-1342046 I would need to delete the ACDART (Acd Routing Table), ACDRS-DS (????), ACDRS-RS (????). Not sure what these two last acronyms stand for, as I don't see them in the ACD Administrator...
Yeah,
I did attend several basic course; Xpressions, Acd, and Hiapath Admin. Unfortunately the instructor refused to go over any advance commands that were not part of the course. It’s quite expensive to attend a weekly course in Dallas.
Thanks, for the response though.
Hi, I accidentally deleted a PEN (active user) before loggin it off. How do I convert this Pen back to "logged off" status. I have the following tools: MANAGER, ASSISTAN, and of course expert mode available. Thanks in advance.
I would like to recover a DID # that is built in ACD (including agents,) so, that I could use the aforementioned DID as an extension. My question is; What is the proper way to do this? Thanks in advance.
Hipath 4000
Procenter
ACD administrator 1.0
Hi,
I have a VMbox built somewhere that is pointing to a MWI that already has a VMbox assigned to it. Is there anyway to find out where the other one exists? I have a hipath 4000 and use the expressions assistant. Thanks.
I have an option 61 rls 21 switch. During the past few days, our Operators are receiving calls in which they could only hear "Dial Tone". Now I've heard that this is caused by a telephone set beign Forwarded to itself, creating a loop. Is there any way to find this set? I have traced...
I have setup 6 analog ports, which interface with a dictation system. At the moment, if busy, each port hunts to the next port and so on....Once all ports are busy I have the first port forward no answer (FDN) to an external number ie..(91234567). All works fine up to this point. Now if another...
I would like to know how many people can listen to music on hold at the same time. below is a list of my RDB. I have 3 TNS built for this route: Thanks in advance.
TYPE RDB
CUST 00
ROUT 14
TKTP MUS
ICOG OGT
SRCH LIN
STEP
ACOD 699
TARG 03 04
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI...
Thanks everyone, for all your help (tonyx, wolfi24, and aceworlock), I have successfully implemented everyone's suggestion on several phones.
<<<<END of thread>>>
sorry, I bit the bullet to soon. Ncos 0 doesn't work, and unable to print fcr:
>LD 49
PLEASE WAIT - LOADING FROM DISK
DGT000
MEM AVAIL: (U/P): 1583266 USED: 1535489 TOT: 3118755
DISK RECS AVAIL: 1074
REQ PRT
TYPE FCR
CUST 0
SCH0137 <<<<NFCR linkage not buil for customer.>>>
by the way...
I need to restrict a phone from accessing outbound calls, the DID on this phone needs to have direct access from outside out facility.
we have 2 TGAR possibilities, neither can be used for the above. I have tried the CLS commands: FR1, FR2 (no direct access from outside). SRE, FRE ( Outbound...
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